Automotive Service Director

Job Description

Job Description

 

Service Director
Volvo Cars Fort Myers | Fort Myers, Florida

Are you an accomplished Service Director with a passion for building high-performing teams, delivering exceptional customer experiences, and driving profitability?

Volvo Cars Fort Myers, a proud member of the Krause Automotive Group, is seeking an experienced and results-driven Service Director to lead our growing Service Department. This is an outstanding opportunity to join a progressive organization that is investing in its people, facilities, technology, and long-term growth.

About Krause Automotive Group

Krause Automotive Group is a well-established and rapidly growing automotive organization with 30 dealerships across Georgia, South Carolina, North Carolina, Florida, and Texas. We are committed to operational excellence, employee development, and delivering an exceptional ownership experience for every customer.

Why Join Volvo Cars Fort Myers?

• Excellent career growth opportunity within a growing dealer group
• Strong and expanding customer base
• State-of-the-art facilities and technology
• Supportive ownership and leadership team
• Competitive compensation and performance incentives
• Opportunity to make a lasting impact on dealership performance

Position Summary

The Service Director is responsible for the overall leadership, performance, and profitability of the Service Department. This individual will drive operational excellence, develop and mentor team members, improve customer satisfaction, and ensure the department consistently achieves its financial and productivity goals.

Key Responsibilities

• Lead all aspects of Service Department operations, including personnel, processes, customer satisfaction, and financial performance.
• Develop and execute strategies to maximize labor sales, service gross profit, productivity, and technician efficiency.
• Recruit, train, mentor, and retain a high-performing service team.
• Establish a culture of accountability, teamwork, and exceptional customer service.
• Monitor and improve key performance indicators, including CSI, effective labor rate, technician productivity, efficiency, and proficiency.
• Manage departmental budgets, expenses, and revenue objectives to achieve profitability goals.
• Ensure compliance with Volvo standards, manufacturer programs, and dealership policies.
• Work closely with dealership leadership to develop and implement strategies for continued growth.
• Create and maintain strong relationships with customers, employees, and manufacturer representatives.

Qualifications

• Proven success in a Service Director, Fixed Operations Director, or Service Manager leadership role.
• Previous luxury or import brand experience preferred; Volvo experience is a plus.
• Demonstrated ability to grow service sales, profitability, and customer retention.
• Strong leadership, coaching, and team-building skills.
• Experience managing technicians, advisors, warranty administration, and service operations.
• Proficiency with CDK and Xtime is required.
• Strong financial acumen with the ability to analyze reports and drive operational improvements.
• Results-oriented professional with a commitment to excellence and continuous improvement.

What Success Looks Like

The ideal candidate will build a performance-driven culture, enhance the customer experience, increase service department profitability, develop future leaders, and position Volvo Cars Fort Myers as the premier Volvo service operation in the market.

Join Our Team

If you are a proven automotive service leader ready to take an already strong operation to the next level, we invite you to explore this exciting opportunity with Volvo Cars Fort Myers and Krause Automotive Group. We are looking for an individual who is passionate about leadership, committed to customer satisfaction, and driven to achieve exceptional results.