PBX Operator - Per Diem, Variable (East Los Angeles)

Job Description

Job Description

Position SummaryThe PBX Operator answers and directs all incoming calls, assists with outgoing calls, internals calls, and overhead paging. Monitors alarm panels, performs various alarm testing, calls codes (red, blue, yellow). Maintains and updates internal phone, extension, and pager lists.Required QualificationsHigh School Diploma or EquivalentMust demonstrate excellent customer service skillsMust be able to read, write and communicate effectively in EnglishUnderstanding of basic medical terminologyAbility to maintain a work pace appropriate to the workloadAbility to multitaskPreferred QualificationsOne year of previous PBX experienceBilingual skills to communicate effectively with patients and familiesPrevious experience working in a hospitalPhysical RequirementsIndicate physical requirements for performing the essential functions of the job by double clicking and selecting ‘checked’ on the boxes below. These are requirements normally expected to perform regular job duties. Reasonable accommodations may be made in compliance with the Americans with Disabilities Act of 1990, and applicable, state and local law, to enable individuals with disabilities to perform the essential functions. Incumbent must be able to successfully perform all of the essential functions of the job with or without reasonable accommodation. Standing - Occasionally Walking - Occasionally Sitting - Constantly Reaching with Hands and Arms - Frequently Climb or Balance - Occasionally Stooping, Kneeling, Crouching, or Crawling - Occasionally Talking - Constantly Hearing - Constantly Seeing - Frequently Performing repetitive motions with arms or hands - Constantly Lifting, carrying, pushing or pulling up to 10 lbs - Frequently Lifting, carrying, pushing or pulling up to 25 lbs - Frequently Lifting, carrying, pushing or pulling up to 50 lbs - None Lifting, carrying, pushing, or pulling greater than 50 lbs - None Driving - None Essential Job Functions / Major Areas of ResponsibilityThe essential functions below are not intended to be an exhaustive list of all duties that may be assigned to this position, nor does it restrict the duties which may be assigned to this position if such duties reasonably relate to the position.Operates telephone switchboard to relay incoming, outgoing, and inter-office calls in a timely, accurate, and professional manner. Maintains an alphabetical file of patients’ names, room number, and telephone extensions to expedite relaying of calls.Pages authorized personnel over the intercom system. Announces close of visiting hours and other notifications.Records all pertinent information regarding the hospital’s telephone network system and notifies telephone carrier and supervisor of any issues and/or malfunctions.Pages all codes and emergencies and follows proper procedure as established in Fire and Safety Manual and Disaster Plan. Maintains communications center in the event of a Fire and/or a Disaster.Demonstrates appropriate use of independent judgement and decision making. Demonstrates excellent customer service at all times. Ensures the work area is clean, clutter free, and organized.Pay Rate: Min - $22.00 l Max - $22.00Job Listing ID: 1860416