Automotive Service Technician - Grand Rapids, Michigan, United States

AUTOMOTIVE SERVICE TECHNICIAN Perform vehicle repair and maintenance work as assigned in accordance with dealer and factory standards. Work includes receiving repair orders, diagnosing issues, communicating with the Parts Department, completing repairs, testing vehicles, and maintaining cleanliness and safety of the service area. Essential Duties & Responsibilities Receive repair orders from dispatcher and take to stall area. Perform work as outlined on repair order with efficiency and accuracy in accordance with dealership and factory standards. Diagnose the cause of any malfunction and perform repair as authorized. Communicate with the Parts Department to obtain the needed parts. Tag and save parts, turn in parts if the job is under warranty or if requested by the customer. Advise the service advisor immediately if any additional work is needed, if work outlined is not needed, or if repairs cannot be completed with the promised time. Document work performed. Road‑test vehicles to ensure repair has addressed the customer complaint. Quality check work performed. Attend training classes. Keep abreast of factory technical bulletins. Ensure that customers’ vehicles are kept clean. Administer safety and housekeeping policies and procedures. Understand and follow federal, state, and local regulations governing service repair work. Skills & Qualifications Devote self‑to ensuring customer satisfaction. Determine management, production, and quality requirements by asking questions and listening. Follow lawful directions from supervisors. Understand and follow work rules and procedures. Interact well with others and be a positive influence on employee morale. Uphold the company’s non‑disclosure and confidentiality policies and agreements. Work evenings, weekends, and holidays as required. Valid driver’s license and satisfactory Motor Vehicle Report (MVR). Education & Experience Ford or Lincoln experience. Ford or Lincoln certifications. Ability to read and comprehend instructions and information. Professional personal appearance. Excellent communication skills. Ability to meet company’s production and quality standards. High School Diploma or GED. Michigan Mechanic Certification. Physical Requirements The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee is occasionally required to walk, sit, talk, or hear. The employee must frequently lift and/or move up to 25 pounds, and occasionally lift weights up to 100 pounds. Perks Competitive compensation based on experience and certifications (State and/or A.S.E.). Technician tiered pay plan (pay rate increases based on flagged hours). Technician longevity bonus program. Monthly technician hours turned contest. Employee referral program. Employee discounts on sales and service. Benefits package: medical, dental, vision, employer‑paid life/AD&D, employee assistance program, pet insurance. Voluntary benefits: flexible spending account, life/AD&D, short‑term and long‑term disability, critical illness, accident insurance, legal & identity theft protection. 401(k) and employer match. Holiday savings program with employer match. Paid time off. Holiday pay. LaFontaine Automotive Group is an equal opportunity employer. #J-18808-Ljbffr