SaaS Governance & Operations Analyst

Job Summary

We are seeking a SaaS Governance & Operations Analyst to lead delivery governance, Lean Agile tracking, and operational oversight for SaaS platforms. This role ensures work is structured, tracked, auditable, and delivered predictably, with a strong focus on Azure DevOps (ADO), reporting, and cross-team coordination. The role requires adaptability, strong collaboration across business, technical, and vendor teams, accountability, attention to detail, and the ability to prioritize across multiple workstreams.
Key Responsibilities

Manage application-specific change requests, release coordination, and maintenance tracking.
Own Azure DevOps (ADO) Lean Agile methodology, structure, and backlog management, including creating and managing epics, features, user stories, tasks, and bugs.
Monitor and update team documentation accordingly.
Translate ad hoc communications, meetings, and operational updates into structured tracking and reporting.
Facilitate daily standups, cross-functional syncs, and program-level reporting.
Maintain governance documentation, operational procedures, and audit artifacts.
Manage SOX controls, internal and external application-level audit tracking, and evidence readiness.
Develop and maintain metrics, dashboards, and executive reporting.
Drive process improvement and operational standardization initiatives.
Collaborate effectively across business, technical, and vendor teams.
Prioritize activities across multiple workstreams in an evolving environment.
Maintain strong attention to detail and audit readiness across operational activities.
Required Qualifications

Strong experience coordinating SaaS operations, governance, or program delivery.
Advanced experience with Azure DevOps (ADO).
Advanced proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, Teams, and SharePoint.
Experience with Agile/SAFe frameworks and backlog management.
Strong written and verbal communication skills.
Strong organizational skills.
Ability to adapt effectively in evolving environments.
Strong collaboration skills across business, technical, and vendor teams.
Self-motivated with a high level of accountability.
Ability to prioritize in real time across multiple workstreams.
Strong attention to detail and an audit-readiness mindset.
Preferred Qualifications

Experience with audit and compliance, including SOX, SOC, and control frameworks.
Experience supporting vendor-managed SaaS platforms, such as HRIS and payroll platforms.
Experience building dashboards and metrics frameworks.

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