Warehouse/Call Center Representative

Job Title

Fieldprint Equipment Corp. Network Support Center Representative

Job Description

The Fieldprint Equipment Corp. Network Support Center Representative builds and maintains Fieldprint Station workstations, manages parts inventories and repairs, and provides end users with any necessary technical support and training. Network Support Center Representatives have two designations, call center representative and warehouse representative.

This is an on-site position located in Mt. Laurel, NJ. The schedule will be M-F 2pm-10pm, with an occasional Saturday. This position pays $16.20hr.

Responsibilities

• Provide basic technical support for end users of the Fieldprint Station sites that are installed in remote sites around the country. This support includes both phone/email support and onsite support as necessary.
• Provide end user support either via phone to ensure that end users are able to use the Fieldprint Station and Livescan device successfully.
• Build, test, track, and deploy Fieldprint Station workstations in a reliable and reproducible manner.
• Manage "spares" inventory levels to ensure that spares are on hand.
• Manage the warranty repair process with vendors to ensure that defective units are repaired/replaced in a timely fashion.
• Create and track initial user accounts that are installed on all machines.

Required Skills

• Excellent verbal and written communication skills.
• Excellent customer service skills
• Professional and positive attitude
• Knowledge of basic computer terminology and parts of a computer.
• Knowledge of various necessary software and hardware programs.
• Manage multiple tasks or projects.

Education

The candidate we are seeking will have a high school diploma or equivalent.

Benefits

Fieldprint offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.

• Medical, dental and vision coverage with spouse/family coverage options
• 401K plan with generous company match
• Flexible spending accounts
• Voluntary insurance coverage plans (life, disability, etc.)
• Paid lunch breaks
• Paid time off
• Paid holidays
• Paid training program/ Internal employee development
• Overtime options available
• Casual dress code
• Flexible work schedules
• Employee referral bonus program
• Commuter benefit program

Additional Information

All candidates are subject to a drug test and a background screening.

Fieldprint, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.