Head of Workplace Experience

Head of Workplace Experience

Applicants, including applicants holding a valid CPT/OPT visa, who will require employer sponsorship of a visa now or in the future will not be considered for this position.

We are adding to our diverse team of experts and are looking to hire those who are committed to building a culture that enables the creation of innovative solutions for our business units and clients.

The Company

Munich Re America Services (MRAS) is a shared service organization that delivers services to all Munich Re US P&C Companies and other group entities.

As a member of Munich Re's US operations, we offer the financial strength and stability that comes with being part of the world's preeminent insurance and reinsurance brand. Our risk experts work together to assemble the right mix of products and services to help our clients stay competitive – from traditional reinsurance coverages, to niche and specialty reinsurance and insurance products.

The Opportunity

Future focused and always one step ahead!

The Head of Workplace Experience leads the strategy, design, and delivery of workplace services, programs, and environments that enable employees to perform at their best. This role oversees workplace programs, employee experience initiatives, facilities management, hospitality services, workplace technology integration, and space utilization strategies. The position plays a critical role in fostering an inclusive, engaging, and high-performing work environment aligned with business objectives and company culture.

Responsibilities           

• Workplace Strategy & Leadership
  • Develop and implement a comprehensive workplace experience strategy that supports organizational goals and employee needs.
  • Lead workplace transformation initiatives, including hybrid work programs, office redesigns, and cultural engagement efforts.
  • Partner with executive leadership and HR to align workplace initiatives with talent, culture, and business strategies.
  • Collaborate with the global functional lead to develop workplace standards, policies, and governance frameworks across all locations.
• Employee Experience
  • Create and enhance programs that improve employee satisfaction, well-being, engagement, and retention.
  • Design employee-centric workplace journeys from onboarding through career development.
  • Measure and analyze employee feedback to identify opportunities for continuous improvement.
  • Champion diversity, equity, inclusion, and accessibility within workplace environments.
• Facilities & Workplace Operations
  • Oversee office services, reception, hospitality, and workplace programs.
  • Ensure safe, efficient, and sustainable workplace environments.
  • Manage workplace vendors, service providers, and strategic partnerships.
  • Lead space planning and occupancy strategies to maximize workplace effectiveness.
• Hybrid Work & Workplace Technology
  • Drive workplace technology adoption to support collaboration and employee productivity.
  • Partner with IT teams to enhance digital workplace experiences.
  • Ensure seamless experiences for both in-office and remote employees.
• Budget and Financial Management
  • Develop and manage workplace operating and capital budgets.
  • Identify cost optimization opportunities while enhancing service quality.
  • Monitor workplace KPIs, utilization metrics, and return-on-investment assessments.
• Sustainability & ESG
  • Support environmental sustainability initiatives and corporate ESG objectives.
  • Promote healthy and sustainable workplace practices.
• Key Performance Indicators (KPIs)
  • Employee engagement and workplace satisfaction scores
  • Space utilization and occupancy metrics
  • Service delivery performance and SLA compliance
  • Employee retention and attraction outcomes
  • Workplace health and safety metrics
  • Cost efficiency and budget performance
  • Sustainability and ESG targets
  • Hybrid work effectiveness measures

Qualifications

• Education
  • Bachelor's degree in Business Administration, Facilities Management, Human Resources, Hospitality Management, Real Estate, or related field.
  • Master's degree a plus.
• Experience
  • 10+ years of progressive leadership experience in workplace experience, facilities management, corporate real estate, employee experience, hospitality, or related disciplines.
  • Experience leading multi-site or North America workplace programs.
  • Proven success managing large budgets and cross-functional teams.
  • Experience supporting hybrid and flexible workplace models.
• Skills & Competencies
  • Strategic planning and execution
  • Executive stakeholder management
  • Change management and organizational transformation
  • Employee experience and engagement expertise
  • Workplace program management
  • Data analytics and workplace performance measurement
  • Vendor and contract management
  • Communication and leadership skills
  • Financial and budget management
  • Sustainability and ESG knowledge
• Success Profile
  • A successful Head of Workplace Experience combines strategic vision with operational excellence, creating workplace environments that attract, engage, and retain talent while supporting business performance. This leader acts as a bridge between Corporate Real Estate, Facilities, Human Resources, IT, and business leadership to deliver a seamless, employee-centered workplace experience.

The Company is open to considering candidates in Princeton, NJ and New York City. The salary range posted below applies to these locations. The base salary range anticipated for this position is $185,000 - $285,000 plus opportunity for company bonus based upon a percentage of eligible pay. In addition, the company makes available a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, 401k match, retirement savings plan, paid holidays and paid time off (PTO). The salary estimate displayed represents the typical salary range for candidates hired in this position in Princeton, NJ and NYC. Factors that may be used to determine your actual salary include your specific skills, how many years of experience you have and comparison to other employees already in this role. Most candidates will start in the bottom half of the range.

We are proud to offer our employees, their domestic partners, and their children, a wide range of insurance benefits:

• Two options for your health insurance plan (PPO or High Deductible).
• Prescription drug coverage (included in your health insurance plan).
• Vision and dental insurance plans.
• Additional insurance coverages provided at no cost to you, such as basic life insurance equal to 1x annual salary and AD&D coverage that is equal to 1x annual salary.
• Short and Long Term Disability coverage.
• Supplemental Life and AD&D plans that you can purchase for yourself and dependents (includes Spouse/domestic partner and children).
• Voluntary Benefit plans that supplement your health and life insurance plans (Accident, Critical Illness and Hospital Indemnity).

In addition to the above insurance offerings, our employees also enjoy:

• A robust 401k plan with up to a 5% employer match
• A retirement savings plan that is 100% company funded.
• Paid time off that begins with 24 days each year, with more days added when you celebrate milestone service anniversaries.
• Eligibility to receive a yearly bonus as a Munich Re employee.
• A variety of health and wellness programs provided at no cost.
• Paid time off for eligible family care needs.
• Tuition assistance and educational achievement bonuses.
• A corporate matching gifts program that further enhances your charitable donation.
• Paid time off to volunteer in your community.

At Munich Re, we see Diversity, Equity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.   

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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