Warranty Claims Supervisor

COMPANY OVERVIEW

Amrize is building North America. From bridges and railways to data centers, schools, offices and homes, our solutions are inside the buildings and infrastructure that connect people and advance how we live. And we invite you to come and build with us. As the partner of choice for professional builders, we offer advanced‑branded solutions from foundation to rooftop. Wherever our customers are, whatever their job, we’re ready to deliver. Our 19,000 colleagues work across 1,000 sites supported by an unparalleled distribution network. Infrastructure, commercial and residential, new build, repair and refurbishment: We’re in every construction market. Amrize listed on the New York Stock Exchange and the SIX Swiss Exchange on June 23, 2025, following our spinoff as an independent company. Join us and build your ambition. Elevate is committed to providing the highest quality commercial roofing, wall and lining systems to solve our customers’ challenges, grounded by a 45‑year legacy of proven experience. Our mission is to deliver solutions that save time, perform reliably and protect our communities. We are devoted to building partnerships rooted in trust in reflection of our Elevate promise that Nobody Covers You Better™.

ABOUT THE ROLE

The Warranty Claims Supervisor is responsible for direct supervision of the team of Warranty Claims Investigators. The Supervisor oversees the dispatching of incoming Warranty Claims to the appropriate Investigator designated by assigned regions. The Warranty Claims Supervisor reports to the Warranty Claims Manager.

WHAT YOU’LL ACCOMPLISH

Directs and implements onboarding and training of Warranty Claims Investigators. Manages moderate to high exposure claims directly throughout multiple regions as a floating Investigator as needed. Oversees and maintains the active projects list of the department ensuring that Claims are updated regularly. Acts as in‑house technical services resource for phone inquiries by field personnel as they arise. Reviews monthly reports of overall activity and claims expenses to Warranty Claims Manager and Director of Warranty Services based on the project claim data, including pending and active claim expense reporting. Reviews work output of Claims Investigators including communications for grammar, clarity, tone, and company position regarding liability. Manages a highly varied and busy work docket and balances requirements and associated timing. Works closely with the Warranty Services Leak response coordinators (WSC) in developing regional relationships with their adjacent Investigator to facilitate smooth communication and clarity of Holcim’s position—including training in knowledgeable review of contractor‑submitted repairs and photographs to determine proper liability. Provides input for Performance Management of Investigators in gauging performance level for review. Develops reporting practices to track individual and team performance. Interfaces with the law department in resolving escalated claims. Interfaces with other departments including Technical Services, R&D and Sales to streamline processes and ensure that the claims group is taking actions in the best interest of the company. Manages moderate to highly escalated claims to mitigate expenses and meet budget goals. Demonstrates a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promotes a culture of safety and exhibits these behaviors.

WHAT WE’RE LOOKING FOR

4 Year degree or 8+ years of experience in roofing/Construction including claims resolutions and negotiations.

ADDITIONAL REQUIREMENTS

Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protective Equipment (PPE), including but not limited to respirators. Employees required to wear respirators must be clean shaven where the respirator seal meets the face to pass the fit test.

WHAT WE OFFER

Retirement Savings: Choose from 401(k) pre‑tax and/or Roth after‑tax savings. Medical, Dental, Disability and Life Insurance. Holistic Health & Well‑being programs. Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care. Vision and other voluntary benefits and discounts. Paid time off & paid holidays. Paid parental leave (maternity & paternity). Educational Assistance Program.

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AMRIZE IS AN EQUAL OPPORTUNITY EMPLOYER

We celebrate diversity and are committed to creating an inclusive environment for all employees.

BUILDING INCLUSIVE WORKSPACES

At Amrize, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. We’re seeking builders, creative thinkers and innovators. Come put your expertise to work while developing the knowledge and skills to drive your career forward. With us you’ll have the chance to build your ambition! Amrize North America Inc. takes pride in its hiring processes and its commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Amrize North America Inc., and its subsidiaries, are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need. Amrize Canada Inc. is committed to the principles of employment equity and encourages applications from women, visible minorities, and persons with disabilities. Amrize North America Inc. participates in E‑Verify and will provide the federal government with your I‑9 information to confirm that you are authorized to work in the United States. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please email View email address on click.appcast.io . This email address should only be used for accommodations and not general inquiries or resume submittals. In Ontario, our organisation/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Under the Act, accommodations are available on request for candidates taking part in all aspects of the selection process.

PROTECT YOURSELF FROM RECRUITMENT FRAUD

The only way to apply for a position at Amrize is through our official Careers website. Be cautious of unsolicited offers or requests for information from other sources. Learn how to protect yourself from recruitment fraud here: Fraudulent Job Offers Policy #J-18808-Ljbffr Holcim Ltd.