IT Service Desk Agent

Overview Job Title: IT Service Desk Agent Location: Charlotte, NC — Hybrid position. The candidate will be required to work onsite at least two days a week in Charlotte, NC. Duration: 9+ Months Typical Experience: 12-36 months Description: The IT Service Desk Agent I will provide front line telephone/email support to internal customers with IT related software and hardware issues. Responsibilities Aid customers concerning the use of computer hardware (i.e. tablets, desktop, and laptop) and software (i.e. O365 & Windows Operating systems, etc.), including printing, installation, enterprise applications, electronic mail, and operating systems Provide operational support for user identity management, username provisioning, system access, and password management. (Active Directory) Develop/Maintain documentation for proper maintenance of Knowledge Articles within the Knowledge Management Database Understand and adhere to Incident Management, Request Management, and Knowledge Management policies Perform First Contact Resolution (FCR) #J-18808-Ljbffr STI