Bilingual Operations Manager

Bilingual Operations Manager Location: 3843 Oakton Street, Skokie, IL 60076, United States Job ID: PDX_MMOCNS_CFE2D5A7-87B5-4499-ABA6-74BEA6618D72_22038132 Posted: 08/05/2026 $27-$31 per hour base, plus performance-based bonuses Full-time, on-site | Availability Monday-Friday, 7:00 AM-5:00 PM (7:30 AM-4:00 PM most days) Company Vehicle | Company Cell Phone No nights, weekends or holidays Lead the daily operation of a trusted North Shore home-service business. Each morning, our field teams leave with full schedules and customers relying on us. The Operations Manager ensures they have the people, information, and support needed to deliver on that promise. What You Will Own Daily operations Manage schedules, route changes, call-offs, and day-to-day adjustments Lead morning launches and keep teams aligned throughout the day Use CRM and scheduling tools to keep customers and staff informed Team leadership Coach, support, and hold office and field staff accountable Assist with recruiting, interviewing, training, and retention Maintain a positive culture of ownership, communication, and problem-solving Customer Experience Handle customer calls, texts, and emails professionally Resolve issues fully and ensure clear follow-through Protect relationships and support repeat business growth Sales and quality Conduct in-home estimates using established pricing and process Perform quality checks and coach field teams as needed Ensure consistent service standards across all jobs Administrative support Assist with payroll, invoicing, inventory, and recruiting tasks Support day-to-day operational needs as required What We Are Looking For Fluent English and Spanish (required) Prior experience leading employees and daily operations (required) Experience in fast-paced service environments (home services, healthcare, hospitality, restaurants, logistics, property management, etc.) preferred Experience with hiring, training, coaching, and accountability Strong customer service judgment and communication skills Comfort using CRM systems, google suite, scheduling tools, email, and text platforms Ability to prioritize and make decisions independently Valid Illinois driver’s license and insurable driving record Ability to pass a background check (as permitted by law) Availability to work on-site Monday-Friday from 7:00 AM to 5:00 PM (7:30-4PM most days). What We Provide $27-$31 per hour, based on experience Performance-based bonus program (after 90-day introductory period) Paid Time Off and Holiday Pay after 90 days Paid, hands-on training in systems, scheduling, estimating, and quality control Company vehicle for work-related estimates and inspections (gas and insurance included) Company cell phone after 90 days Branded apparel Consistent Monday-Friday schedule (no nights, weekends, or holidays) Direct access to ownership and input into business operations and growth Equal Opportunity Statement You are applying to work for a franchise owner of Molly Maid, not Molly Maid SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs, which may vary among franchise owners. KAT MM LLC dba Molly Maid of Chicago North Shore is an equal opportunity employer. We’ve served Chicago’s North Shore for 25+ years, earned a 4.9-star Google rating from 445+ reviews, and built a long-tenured team. This is our first leadership hire in over a decade. #J-18808-Ljbffr Molly Maid of North Albany and Saratoga