Customer Service Administrator

Job Summary:The Customer Support Administrator is responsible for providing comprehensive support to the customer service team through accurate data management, reporting, and documentation. The role requires a detail-oriented professional with strong analytical skills, proficiency in Microsoft Office, and the ability to adapt to a fast-paced environment.

Key Responsibilities:

Prepare and deliver daily, weekly, and monthly reports related to customer service performance and organizational metrics.

Collect, analyze, and interpret data to generate meaningful insights, presenting findings clearly to relevant stakeholders.

Maintain and update organizational documentation to ensure accuracy and accessibility.

Monitor and sustain daily performance metrics to support continuous improvement initiatives.

Manage customer order information within ERP systems, ensuring data integrity and accuracy.

Utilize advanced Excel skills, including PT (PivotTables) and VL (VLOOKUP), to facilitate data analysis and reporting.

Support process improvements through documentation and data analysis.

Collaborate with cross-functional teams to meet organizational objectives efficiently.

Qualifications:

Proven expertise in Microsoft Office Suite, particularly advanced proficiency in Excel (PivotTables and VLOOKUP) and PowerPoint.

Experience with ERP systems and managing order information.

Excellent written and verbal communication skills.

Strong organizational and project management abilities.

Analytical mindset with strong mathematical skills.

Ability to prioritize and manage multiple tasks effectively in a fast-paced environment.

Demonstrated ability to react swiftly to changing business needs and priorities.

Preferred Attributes:

Prior experience in a customer service or administrative support role.

Strong attention to detail and accuracy.

Proactive problem-solving skills.