Product Manager (API Platform)

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full‑scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business—without vendor lock‑in or costly implementation cycles. At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context‑aware responses for every employee. This foundation powers Glean’s agentic capabilities—AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real‑time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level. Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI‑fluent, and turning the superintelligent enterprise from concept into reality. If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more—deeply embedded where people get things done. You’ll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company. About the Role You Will Own the design and evolution of our public APIs and SDKs, including versioning, deprecation, and the backwards‑compatibility promises we make. Spec the developer experience end to end: auth, onboarding, first call, error handling, rate limiting, webhooks, and the long tail of edge cases that decide whether someone stays. Write code, build the sample apps, run the integrations, and feel the rough edges yourself before a customer does. Read the docs like a developer who’s never seen them, then fix the parts that lie or leave things out. Dig into support tickets and forum threads for patterns. Treat a recurring question as a design defect, not a documentation gap to paper over. Set and defend the metrics that matter: time‑to‑first‑call, integration success rate, API error rates, and the ones that actually predict whether a developer ships. Lock the API contract and requirements before engineering starts building, and hold the line when someone wants to bolt on scope mid‑flight. As part of the interview process, you’ll complete a brief AI‑focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today—prior Glean experience isn’t required. About You You have 5+ years of product management experience, ideally in platform, developer experience, API, SDK, or partnership‑driven products. You are deeply technical and comfortable working through API contracts, request payloads, logs, telemetry, and implementation tradeoffs with engineers. You have built or led APIs and SDKs that are robust, scalable, and easy for external developers to adopt. You have strong product taste for developer interfaces and care about clear abstractions, consistent resource design, and machine‑readable errors. You know how to think from the developer’s point of view and can quickly spot where documentation, workflows, or product behavior become confusing. You have worked directly with customer and partner developers and know how to translate their needs into better platform products. You have experience integrating products with third‑party enterprise applications and understand what it takes to make those integrations reliable in production. You write clearly and value concise specs, accurate documentation, and product experiences that tell developers what to do next. You define success with metrics and can track adoption, usability, and business impact for developer‑facing products. You are excited about AI and motivated by helping customers and partners build more effectively with it. Location This role is hybrid (4 days a week in our Mountain View office). The standard base salary range for this position is $190,000 – $270,000 annually. Compensation offered will be determined by factors such as location, level, job‑related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits. We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time‑off policy, and the opportunity to contribute to your 401(k) plan to support your long‑term goals. When you join, you’ll receive a home office improvement stipend, as well as an annual education and wellness stipend to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused. We’re committed to building and sustaining a diverse, inclusive workplace. We strive to attract and retain people with a wide range of backgrounds, experiences, and perspectives, and we do not discriminate on the basis of gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race. #J-18808-Ljbffr Socket.dev