Supervisor, Food Service

Culinary Supervisor

Primary City/State: Phoenix, Arizona

Department Name: Culinary & Nutrition-Hosp

Work Shift: Varied

Job Category: Facilities, Environmental Services, and Culinary

Banner Health believes leadership matters, and we look for people who share our vision making health care easier, so life can be better. Our leaders are at the front of the health care transformation, planning the future of Banner Health.

The Culinary and Nutrition Team is made up of a diverse cultural team and operates 24-hours a day, 7 days/weeks and 365 days a year providing food services for patients, visitors and employees. This is a great opportunity into the healthcare industry. As a member of our team you will work with top of the line industry equipment and enhance your organizational skills, time management, communication and problem solving abilities.

Shift: Varied, Sunday-Saturday with 2 consecutive days off, as early as 1:00 pm and as late as 3:30am

Location: Banner University Medical Center Phoenix

As a Culinary Supervisor you will have the opportunity to provide front line leadership to employees while organizing, supervising, and coordinating the work of the food service staff supporting Patient Services and our cafe'. You will get to work with a well established culinary team and grow your career at Banner Health

University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics.

POSITION SUMMARY

This position provides front line leadership to employees while organizing, supervising, and coordinating the work of the food service staff in the department. Assures that all food products, food service areas and work processes comply with company standards as well as with County, State and JCAHO regulations.

CORE FUNCTIONS

• Leads and directs the food and nutrition staff in assigned area or shift, achieves the daily food & nutrition department production and service requirements.
• Interviews, selects and hires qualified department staff, influences staff turnover. Provides formal training, orientation and on-the-job training. Ensures the ongoing competency of staff through coaching and the evaluation of staff performance in a fair and consistent manner.
• Monitors and supports department staff to ensure that excellent meal service is provided while meeting patient and customer satisfaction goals. Monitors staff and areas to ensure that regulatory agency, OSHA, and safety guidelines are met.
• Monitors and controls operating expenses and other key indicators within assigned areas/shift to meet budget requirements.
• Inventories food and supplies in assigned areas; determines ordering and food production quantities based upon established par levels and special needs.
• Resolves customer problems and supports staff development in customer service skills.
• Works under limited supervision and is responsible for the daily supervision of food service staff in specific areas or shifts while ensuring cost effective and efficient operations and providing excellent service & meal quality for patients and other customers. External customers: patients and families, vendors, physicians, facility directors / managers / supervisors, employees and the public. Internal Customers: Culinary and Food & Nutrition Staff.
• Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

NOTE: The core functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.

SUPERVISORY RESPONSIBILITIES

• Directly Reporting: Various food service and/or production staff.
• Matrix or Indirect Reporting: None
• Type of Supervisory Responsibilities: Candidate selection, training & development of staff, performance appraisals, work assignments, disciplinary action, process improvement, creative solution/problem solving, budget control. May supervise designated department activities in the absence of the manager or director.

Banner Health Leadership will strive to uphold the mission, values, and purpose of the organization. They will serve as role models for staff and act in a people-centered, service excellence-focused, and results-oriented manner.

PHYSICAL DEMANDS/ENVIRONMENT FACTORS

FS - Typical Foodservice/Kitchen Environment: (Cook, Food Services Worker) Able to stand, walk, stoop, reach, push, pull, and bend frequently. Work may be done in uncomfortably high temperature and humidity, sometimes on wet surfaces. May be required to lift up to 75 pounds. Must wear protective clothing as required. Ability to communicate effectively.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge. Must possess the knowledge and abilities in food services normally acquired with two or more years of experience and/or education in similar food services management work. Must have excellent communication and customer service skills. Must be able to effectively organize, lead and supervise work areas and teams. Must be able to learn food handling regulations and pass certification tests as required.

All onsite food service equipment including stoves, ovens, steam-jacketed kettles, tilt skillet, broiler, steam table, grill, deep fryer, slicer, Buffalo Chopper, mixer, food carts, dish racks, cleaning equipment and hazardous chemicals used in cleaning and sanitation. Office equipment such as computer, phone, fax machine, and retail service equipment such as point of sale registers, beverage and ice cream dispensers, chaffing dishes, serving utensils. Must have the ability to operate computer business software, email, phone, FAX, etc. Employees working at Banner Behavioral Health Hospital must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.

PREFERRED QUALIFICATIONS

Previous supervisory experience and background in healthcare. Bilingual skills in English/Spanish are a plus. SERVSAFE certification. Additional related education and/or experience preferred.

DATE APPROVED 03/30/2025

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