BDC Representative

Job Description

Job Description

MCGRATH CITY HONDA is seeking an EXPERIENCED, qualified BDC representative to help grow our BDC. We are looking for a long term, goal oriented individual with a strong history of performance in this position. This department handles 100% of all incoming Internet Leads into the dealership.

Responsibilities and Duties

• Answer all incoming phone calls according to script and schedule a sales appointment.
• Make several outbound calls per day.
• Log all Customer-comments.
• Schedule follow-up contact if no appointment is made.
• Contact Customers using scripts to schedule appointments for sales.
• Contact Customers based on current marketing initiatives.
• Respond to Customer website-requests.
• Contact Internet Customers via email and phone to schedule a Sales appointment.
• Follow up on Internet Customer emails according to a pre-determined timeline.
• Notify necessary departments when an appointment is scheduled.
• Ability to meet or exceed monthly goals.

Qualifications and Skills

• Ability to maintain high levels of professionalism, salesmanship, teamwork, organization and customer service.
• Working PC knowledge & the ability to navigate the internet is required.
• Ability to multitask in a fast-paced environment.
• Professional work ethic.
• Customer service skills.
• Good time management skills.
• Outstanding communication skills.

Job Type: Full-time