Clinical Program Manager, Patient Safety & Quality Manager (RN or NP) - Critical Care Institute

The mission of the Patient Safety and Quality department within the Mount Sinai Institute of Critical Care Medicine (ICCM) is to enhance patient outcomes by ensuring critically-ill patients receive the highest standards of care through continuous improvement and a maintaining a culture of safety.

As a PSQ Manager, you will join a collaborative team that works closely with clinical providers, administrative staff, and other stakeholders to develop, implement, promote, and monitor initiatives that improve the delivery of quality care among critically-ill patients across all Mount Sinai Hospital System (MSHS) sites.

This position is full-time and scheduled onsite during regular business hours at the Mount Sinai Hospital Campus, located in the Upper East Side of New York City.

Responsibilities

• Establishes and maintains collaborative relationships with nursing staff, leadership, medical staff and other administrative staff.
• Monitor quality performance metrics established by ICCM and Mount Sinai Health System.
• Help interdisciplinary teams identify areas of opportunity and provide guidance through QI process.
• Regularly review clinical documentations to ensure adherence to policy and accepted standards of care.
• Helps reduce healthcare-associated infections (HAI) by providing recommendations for invasive device removal when clinically appropriate.
• Consult with medical providers regarding National Healthcare Safety Network (NHSN) guidelines to ensure accuracy and compliance with established healthcare standards.
• Organizes and facilitates high-level presentations on behalf of ICCM, including designing slide decks, creating meeting agendas, maintaining minutes, and providing follow-up on deliverables.
• Providing quality improvement education/seminars

Qualifications

• Baccalaureate Degree in Nursing is required. Masters in Nursing or health related field is preferred. Certification in specialty area preferred.
• 5 years directly related experience (some supervisory preferred)
• New York State License with current registration as a registered professional nurse. Certification in specialty area preferred.

Preferred Qualifications:

• A minimum of 3 years of recent clinical experience in an adult ICU setting within a tertiary healthcare center.
• Experience designing, implementing, and measuring the impact of QI projects using a rapid-cycle frameworks, such as PDSA.
• Skilled in evaluating and interpreting complex data sets to identify trends, patterns, and opportunities for improvement.
• Demonstrates excellent interpersonal and communication skills, effectively tailoring their approach to meet the needs of audiences at all levels of the organization.
• Proficient in Microsoft Excel, Microsoft PowerPoint, and EPIC Hyperspace software.

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.