Program/Nutrition Assistant, WIC

Job Description

Job Description

Summary: Responsible for reception, office duties, eligibility determination, processing applicants and participants for certification/recertification, benefit issuance and quality assurance activities. Also responsible for providing basic nutrition education/services to low-risk applicants and participants.

Why Work for SMOC?

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities:

• Travel to multiple WIC sites.
• Answer and direct phone calls.
• Screen applicant inquiries for eligibility.
• Manage appointment scheduling/rescheduling including reminder phone calls.
• Greet and triage participants to appropriate staff.
• Oversee flow of applicants/participants in waiting area.
• Clerical duties as assigned/required.
• Verification of identity, income, residency, participant category and data entry.
• Educate and/or explain participant's rights and responsibilities, authorized signatures, WIC foods and using benefits at authorized vendors.
• Referrals to Mass Health, SNAP, TAFDC as well as other health and human service programs.
• Provide written notification for end of certification, missed follow-up appointment and/or ineligibility to receive WIC benefits.
• Issuing and re-issuing food/formula prescriptions/benefits.
• Security of WIC e-cards.
• Receive training and attend appropriate in-services to attain competency and earn CEUs.
• Provide nutrition care for low-risk participants at (re)certification and follow-up, including all aspects. of: anthropometric and hematological data collection, dietary and nutritional risk assessment, food package assignment, counseling and education, documentation and nutrition data entry, health and social service referrals and follow-up nutrition education.
• Participate in quality assurance activities.
• Assist in the planning and development of education materials and group nutrition education activities.
• Complete and receive acceptable status on all components, activities and post-tests of the CPA I Training Program to obtain CPA I status.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
• Other duties as assigned.

Knowledge and Skill Requirements:

• Fluency in English, Spanish AND Portuguese required.
• High School Diploma or GED.
• Valid Driver’s License.
• Reliable, daily means of transportation to/from/between multiple WIC sites.
• Availability to work during morning, afternoon, evening and Saturday hours.
• One year office experience with good computer skills.
• One year experience in a health care field, such as a counselor, educator, clinical assistant, outreach worker or home health aide.
• Excellent communication, interpersonal and customer service skills.
• Well-organized, systematic, team-work approach to work.
• Interest in nutrition or health care.
• Sensitivity to the needs of participant population.

Organizational Relationship:

• Directly reports to Program Director
• Indirectly reports to Senior Nutritionist
• Direct reports of this position are N/A
• Indirect reports of this position are N/A

Physical Requirement:

• Directly reports to Program Director
• Indirectly reports to Senior Nutritionist
• Direct reports of this position are N/A
• Indirect reports of this position are N/A

Working Conditions: This position will travel to multiple locations within the state. The WIC Program environment is a noisy office setting with daily, heavy client flow including many infants and toddlers. As part of the responsibilities of this position, the WIC Program/Nutrition Assistant will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

Hybrid Work Option: Hybrid work is permissible in some positions at SMOC depending on the key functions and responsibilities. The Program/Nutrition Assistant position is eligible to work from home 0-60% of the week in scheduling coordination with the department manager.

Monday, Wednesday through Friday: 8:30AM - 4:30PM. Tuesday: 11:30AM - 7:00PM. Occasional Saturdays: 8:30AM - 4:30PM. Includes a 1-hour unpaid lunch break.
35 Hours per week.