Specialty Pharmacy Technician, Full Time - Days

OVERVIEW

Join our pharmacy team in a rewarding role that combines advanced pharmacy technician responsibilities with direct patient support and clinical service coordination. You’ll help improve medication access, safety, adherence, and patient outcomes while supporting pharmacists and delivering exceptional care.

SCHEDULE: Monday - Friday

SHIFT: 8am to 6pm

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Able to perform all job duties and responsibilities of a pharmacy technician I, II and III
• Obtain a medication history and update patient allergy and adverse drug reactions
• Report quality related events, create and manage reports for monthly peer review or appropriately triage clinical question or information to a clinical pharmacist
• Manage, market, and promote efficient bedside dispensing (Meds2Beds) for those locations offering that service
• Coordinate medication synchronization and adherence monitoring
• Identify, schedule, and room the patient for value added pharmacist clinical services
• Administer immunizations as appropriate
• Benefits investigation, prior authorization, and patient assistance program management
• Perform final product verification in Wisconsin
• Perform additional tasks delegated by the pharmacist

SPECIALTY TECHNICIAN ESSENTIAL DUTIES AND RESPONSIBILITIES

• Specialty technicians may be responsible or required to perform and duties and responsibilities listed above
• Responsible for care coordination by communicating with patients, clinic partners, payers and external pharmacies as appropriate
• Partner with providers and clinics to promote the use of entity owned pharmacies
• Document in the electronic medical record to promote efficient and accurate care for patients in accordance with HIPAA
• Follow procedures to ensure medications are dispensed accurately and prepared appropriately for shipment or delivery to the patient
• Identify medications requiring special storage or handling such as refrigerated, hazardous or controlled substances

CULTURE OF EXCELLENCE BEHAVIOR EXPECTATIONS

To perform the job successfully, an individual should demonstrate the following behavior expectations

Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.

Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.

Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.

Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.

EDUCATION AND EXPERIENCE

High School Diploma or GED required

Graduate of a pharmacy technician program preferred

Three years of pharmacy technician experience

CERTIFICATION LICENSURE (RETAIL TECHNICIAN)

Pharmacy Technician Certification Board required

CPR or BLS certified

ACPE Accredited Immunization Training Certification

Illinois Licensure required, if employed in Illinois

Wisconsin Pharmacy Technician Registration required, if employed in Wisconsin

CERTIFICATION/LICENSURE (SPECIALTY TECHNICIAN)

Pharmacy Technician Certification Board required

Illinois Licensure required, if employed in Illinois

Wisconsin Pharmacy Technician Registration required, if employed in Wisconsin.

ADDITIONAL REQUIREMENTS

Passing the Drivers License Check and/or Credit Check (for those positions requiring).

Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check.

Must be able to follow written oral instructions.

OTHER SKILLS AND ABILITIES

Good interpretive/analytical skills for medication dosage calculations

Basic computer skills

Good interpersonal skills

WORK ENVIRONMENT

Occupational Exposure: Category A - All partners in the specified job classification have occupational exposure.

AGE OF PATIENTS SERVED

☒Neonate (birth – 28 days)

☒Infant (29 days – less than 1 year)

☒Pediatric (1 year – 12 years)

☒Adolescents (13 years – 17 years)

☒Adult (18 years – 64 years)

☒Geriatric (65 years and older)

☐Non-Specific Task (NA)

INFORMATION ACCESS

Partner may access patient care information, financial data, human resource data and strategic and planning data needed to perform their job duties as directed by the director.

WORK CONTACT GROUP

Partners, physicians, patients, family, visitors, vendors, community

SPECIAL PHYSICAL DEMANDS

The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb, balance, talk, and hear. The employee is occasionally required to sit, stoop, kneel, crouch, or crawl, taste, and smell. Specific vision abilities require by this job include frequent ability to adjust focus and occasionally distance vision, color vision, peripheral vision, and depth perception. The employee must occasionally lift and or move up to 40 pounds.

LEVEL OF SUPERVISION

Work requires a moderate level of independent judgment along with good interpretative and interpersonal skills with justification and accountability to Clinical Pharmacist, Pharmacy Supervisor, Manager, and or Director.

PAY RANGE:

Mercyhealth is an Equal Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.

Mercyhealth offers competitive pay and a comprehensive benefits package including:

• Medical, Dental, Vision

• Life & Disability Insurance

• FSA/HSA Options

• Generous, accruing paid time off

• Paid Parental and caregiver leave

• Career advancement and educational opportunities

• Tuition and certification reimbursement

• Certification Reimbursement

• Well-being Programs

• Employee Discounts

• On-Demand Pay

• Financial Education

• Annual recognition/awards events

• Partner appreciation days

• Family entertainment/attractions discount

• Community service/improvement opportunities

Click here for more details regarding Mercyhealth Careers Benefit Information.

At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.

Mercyhealth has been nationally recognized for our commitment to our people and culture, including:

• #1 in the nation on AARP's Best Employers for Workers Over 50

• One of Working Mother magazine's 100 Best Companies for Working Mothers

• A Top 50 Company and Top 10 Nonprofit for Executive Women