Customer Service Associate

Benefits: Paid Licensing & Development 401(k) 401(k) matching Bonus based on performance Competitive salary Paid time off ROLE DESCRIPTION: As a Customer Service Representative with Michael Crank State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support on a daily basis. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail‑oriented and able to multitask. Previous customer service experience preferred. #J-18808-Ljbffr