Patient Intake Specialist

Position Overview As an Intake Specialist for the Respiratory Health business unit, you will serve as the primary point of contact with new and existing patients and their caregivers. Your role involves verifying insurance benefits, establishing payment plans for respiratory equipment orders, and ensuring accurate documentation to support medical necessity and reimbursement. Key Responsibilities Verify insurance benefits, payer requirements, and assess coverage to support clean claims and revenue accuracy. Collect, validate, and accurately document patient medical, insurance, and demographic information through patient/caregiver interviews. Review face‑to‑face documentation and evaluate eligibility and risk prior to device shipment. Educate patients and caregivers on therapy benefits, adherence, and financial responsibility, including payment plans and financial assistance. Initiate and manage required documentation (e.g., TCR, ABN, waivers) and follow up on forms and applications as needed. Maintain timely, accurate documentation of all communications and events in compliance with policies and regulations. Collaborate cross‑functionally with internal teams, Sales Enablement, and Account Executives to coordinate training and optimize patient outcomes. Facilitate ongoing patient follow‑up and manage device returns when therapy is no longer beneficial. Qualifications & Experience 2+ years of relevant experience, preferably in health insurance and/or durable medical equipment. High School diploma or equivalent required; associate's degree or higher preferred. High level of reasoning ability to resolve a variety of patient and business issues. Exceptional written, verbal, and interpersonal communication and presentation skills. Bilingual in English/Spanish preferred. Proficient in Microsoft Office and third‑party payer systems. Experience with TIMS or similar systems. Salary & Benefits Base salary range: $51,200 – $70,400 per year (actual pay may vary based on experience, performance, and location). Benefits include medical, dental, vision, life, accident, short‑term disability, long‑term disability, and business travel insurance; 401(k) with company match; Employee Stock Purchase Plan; flexible spending accounts; paid holidays; paid time off of 20–35 days based on service; family and medical leave; paid parental leave; commuting benefits; employee discount program; employee assistance program; and childcare benefits. Equal Employment Opportunity Baxter is an equal opportunity employer. The company evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, disability, or any other legally protected characteristic. Applicants must be authorized to work for any employer in the United States; the company is not able to sponsor employment visas for this position. #J-18808-Ljbffr