Electrical Service Account Manager (Wayland)

We are seeking for an experienced Account Manager to join our Electrical Services team in Wayland, MI. This role combines customer relationship management, sales, estimating, and project coordination to help drive business growth and customer satisfaction.

Position Summary

The Account Manager supports the execution of the sales plan by building and maintaining customer relationships, identifying new business opportunities, and delivering excellent customer service. The role coordinates service work from estimating and scheduling through project completion, billing, and collections while ensuring customer needs are met and relationships are strengthened.

Responsibilities

· Build and maintain strong relationships with current and prospective customers

· Identify customer needs and recommend electrical service solutions

· Prepare estimates, quotes, and proposals for service work and small projects

· Coordinate projects from pricing through completion, billing, and follow-up

· Collaborate with field operations, service technicians, purchasing, and accounting teams

· Monitor job costing, budgets, and project profitability

· Support business development efforts and identify new market opportunities

· Deliver excellent customer service and ensure high customer satisfaction

· Attend customer meetings, sales meetings, trade shows, and networking events

· Assist with sales goals and growth initiatives for the Electrical Services department

Qualifications

Required

· Must live in Wayland or Grand Rapids, MI area

· High School Diploma or GED required

· 5+ years of experience in the electrical construction or service industry

· Strong understanding of electrical systems, construction methods, and the National Electrical Code

· Excellent communication, organization, and customer service skills

· Ability to manage multiple projects and priorities in a fast-paced environment

· Strong problem-solving and relationship-building skills

· Master Electrical License or Engineering background preferred, but not required

Preferred

· Estimating and project coordination experience

· Master Electrical License or Engineering background

Skills & Abilities

· Strong knowledge of electrical construction, electrical systems, control circuits, and the National Electrical Code (NEC)

· Understanding of estimating, project coordination, and financial project management

· Excellent communication and relationship-building skills

· Strong organizational and multitasking abilities

· Ability to manage multiple priorities in a fast-paced environment

· Strong problem-solving and decision-making skills

· Ability to analyze customer needs and recommend effective solutions

· Leadership skills with the ability to coordinate teams and support field personnel

· Ability to read and interpret blueprints, drawings, and technical plans

· Customer-focused mindset with a commitment to high-quality service

· Ability to adapt to changing priorities and respond effectively under pressure

· Strong attention to detail and accuracy with quotes, paperwork, and project tracking

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement

EEO/M/F/Disabled/Vet

Apply today!

If you’re a motivated professional with electrical industry experience and a passion for customer service, sales, and project coordination, we’d love to hear from you