Senior Site Reliability Engineer

Job Description Job Description Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts. Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide. The Role At Ro, our mission is to provide world-class healthcare by putting patients first - and that mission depends on reliable, secure, and scalable systems. As a Senior SRE on the infrastructure team, you’ll sit at the core of that effort: contributing to the reliability of our production systems, hardening infrastructure and building tools that empower our engineers to ship safely and confidently. You will work across teams to drive uptime, performance and observability – partnering closely with product, platform and security engineers. From designing resilient systems to shaping incident response practices, this is a role for engineers who thrive on impact and care deeply about operational excellence. What You'll Do Design and implement resilient infrastructure to support high availability at scale Build and contribute to tools and platforms that streamline deployment, monitoring and recovery of systems Drive incident response and harness learnings, leading efforts to minimize downtime and improve MTTR Partner with engineering teams to bake best practices for reliability, resilience and observability into services Automate infrastructure workflows using IaC and other cloud native tools Contribute to our culture of operational excellence, guiding engineers through reliability practices and raising the bar across the engineering org What You’ll Bring to the Team Strong understanding of systems and infrastructure, with experience operating distributed services in production. We are mostly in AWS and leverage a lot of its primitives - EKS, RDS, Route53, S3, Elasticache to name a few Strong programming and automation skills using Go or Python Proficiency with infrastructure as code - Terraform / Pulumi A passion for observability, with hands-on experience in metrics, logging, tracing using Datadog Solid cross-functional communication, able to collaborate with product, platform, security and other teams An operational mindset that puts reliability and resilience as a core product requirement A mission-driven attitude, motivated by the opportunity to make healthcare better. We’ve Got You Covered Full medical, dental, and vision insurance + OneMedical membership Healthcare and Dependent Care FSA 401(k) with company match Flexible PTO Wellbeing + Learning & Growth reimbursements Paid parental leave + Fertility benefits Pet insurance Student loan refinancing Virtual resources for mindfulness, counseling, and fitness The target base salary for this position ranges from $182,300 to $220,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary. Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites). At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law. Ro is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and interview process. If you require a reasonable accommodation in the application or interview process, please contact us at View email address on click.appcast.io. See our California Privacy Policy here. We may use automated tools, including artificial intelligence (AI), to assist with parts of our recruiting and hiring process, such as reviewing applications, evaluating resumes, and assessing responses or job-related qualifications. These tools are used to support our recruitment team and do not replace human judgment. Final hiring decisions are made by humans.