Data Center

Datacenter Operations Manager

Oversee data center facilities, manage and coordinate with 3rd party vendors, and support processes for the hosting landscape. Responsible for change management, infrastructure transformation, and managing the server landscape. Have an understanding of coordinating operations and recovery solutions to ensure an efficient, effective and secure data center solution.

Responsibilities:

• Should have hands on experience with managing Data Center operations
• Manage day-to-day data center operations and environment monitoring and support
• Effectively manage the change control process
• A proven track record of successfully negotiating Service Agreements for a corporate scale Data Center
• Oversee business partner relationships, operations and deployments of server hosts, virtual machines, and computer room environments
• Collaborate with stakeholders and 3rd party vendors to ensure project and programs are completed successfully by resolving complex business issues
• Should have experience with creating SOPs and other documentation
• Collaborate with upper management in prioritizing the infrastructure portfolio, budget/spending, and business priorities for the server room and datacenter landscapes
• Manage server and application upgrades and release changes (application support packages, system copies and the relocation of system landscapes)
• Oversee the operation, installation, and logistics of systems in the outsourced data center and the local site computer rooms
• Track project progress and evaluate risks, opportunities, and escalations of issues to management and stakeholders
• Manage and document the performance metrics (support services, project consultants, and internal IT support resources)
• Implement data center policies and Disaster Recovery Plan
• Patch Management Oversee updates of the OS, DB, and underlying systems with the datacenter hosting teams and the internal stakeholders

Qualifications:

• Bachelor's degree or equivalent
• Must have at least 8 years of Data Center management experience with an application hosting environment
• Must have experience with managing the environment for Servers (up to 2019)
• Experience negotiating and coordinating with outside vendors
• Must have some Service Now experience
• ITIL certification is preferred
• Must have an understanding of networking landscapes
• Past experience in a Life Sciences division related to manufacturing is preferred
• Well-versed in change control management
• Mandatory Keyword to look in CV: DataCenter Operations / Managing Data Center / DataCenter Lead