Retail Customer Service Specialist

Job Description Location: Store #3194, 155 E. Sunset Drive, Waukesha, WI 53189. Job Type: Full‑Time. Starting Pay: $18.30/hr OR based on relevant experience. Responsibilities Ensure high levels of customer satisfaction through excellent sales service. Assist customers in person and over the phone by determining needs and presenting appropriate products and services. Build productive trust relationships with wholesale and retail customers. Process sales transactions accurately and consistently with policies and procedures. Follow and achieve sales goals on a monthly, quarterly, and yearly basis. Maintain precise work order files and formulas. Pull appropriate products from the sales floor or warehouse. Tint and mix products, as needed, to customer specifications. Stock shelves and set up displays. Clean store equipment. Load/unload delivery trucks. Assist in making deliveries, as needed. Maintain in‑stock and presentable condition of assigned areas. Remain knowledgeable on products offered and discuss available options. Comply with inventory control procedures. Suggest ways to improve sales. Job duties involve contact with customers, which may include minors, and access to cash and other payment methods, electronic equipment, personal information, store merchandise, and other items of value. This access may be supervised or unsupervised, and a review of criminal history is required to protect the safety of customers, staff, employees, vendors, contractors, and the general public. Minimum Requirements Must be at least eighteen (18) years of age. Must be legally authorized to work in the United States without requiring sponsorship for a work visa now or in the future. Must have a valid, unrestricted driver’s license. Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion. Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation. If internal to Sherwin‑Williams, must have received at least a “meets expectations” (3) rating on the most recent performance appraisal. If internal to Sherwin‑Williams, must have completed all HR Cloud eLearning courses required for the current position. Preferred Qualifications High school diploma or GED. At least one year of experience in a delivery, retail, or customer‑service position. Previous experience selling paint and paint‑related products. Previous experience operating tinting and mixing equipment. Ability to read, write, comprehend, and communicate in more than one language. Ability to read, write, comprehend, and communicate in Spanish. Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract. #J-18808-Ljbffr