Customer Service Representative

Customer Service Representative Responsibilities Promote customer satisfaction in all aspects of Customer Service, following all policies and procedures Process all requests from customers in a timely manner so as to provide excellent service Become familiar with markets as they relate to Customer Service Place customer orders received by phone, e-mail, fax, mail; arrange for timely delivery Arrange for and expedite product shipments Report order status to customers and field sales Act as liaison between customer and plant personnel to expedite customer orders, respond to customer inquiries, and resolve customer issues Encourage customers to place system orders to include tapes, urethanes, primers and tools Achieve customer satisfaction by mastery of all customer service policies and procedures Increase customer knowledge of products through personal relationships Coordinate return material paperwork Work with Accounts Receivable to resolve issues related to re-bills, non-payments, return materials, credits and debits, invoices, etc. Communicate customer issues to management when appropriate Other duties which may be assigned by the Manager Qualifications High school diploma required; college degree preferred 12 years of customer service experience preferred SAP experience highly desired Proficiency with Microsoft Office, order entry software, and email Effective interpersonal skills including the ability to develop and maintain effective working relationships with customers and employees Effective organization, time management, and problem-solving skills Ability to handle difficult people and stressful situations professionally Ability to work a hybrid schedule (4 days onsite, 1 day remote)