Customer Service Associate

Customer Service Representative

Be part of something bigger! As the world and the way people live is changing, we at Bekaert believe it's our responsibility to contribute to finding new solutions for the future. With a 140+ year old heritage of excellence, innovation, and a future-focused mindset, we strive to create value for our customers and society. We aim to do this through innovative solutions and sustainable practices. We are committed to pushing the boundaries of steel wire transformation and coatings whilst also leveraging our expertise to develop innovative solutions with new materials and services in a safe, smart, and sustainable way. Our focus extends to markets such as new mobility, low-carbon construction, and green energy. As a dynamic and growing company with over 19 000 employees worldwide, 75 nationalities, a retention rate above 90% and 3,7 billion in combined revenue in 2025, we are looking for someone like you to join our team as we continue to shape a safer, more efficient, and connected world!

Purpose and Mission: This position handles customer inquiries regarding Bridon American products, pricing, delivery and sales policy. In addition, he/she recommends alternatives, substitutes, slow moving and obsolete inventory items which will meet customer needs.

Key Activities and Responsibilities:

• Place and track orders, check stock.
• Quote customers using quotation system and price documentation.
• Provide feedback to the customer regarding the status of orders.
• Assist outside Sales Representatives with customer related issues.
• Liaise with logistics on quote and order lead times.
• Recommend substitutes for competitor's products.
• Sell slow moving and obsolete items.
• Maintain sales files and documents.
• Perform various analysis using Excel as needed.
• Learn product line for recommendations and to assist Sales Representatives.
• Assist other customer service employees and office administrator when required.
• Track and allocate inventory to sales orders.
• Work closely with production planner to update and communicate delivery date.
• Perform other duties as assigned.

Skills: Handling customer inquires, solving Sales and Customer Service problems, presenting self well over the telephone. Using spread sheets, word-processing, preferably Microsoft Word & Excel. Self Confident - Work well under pressure - Must be able to learn Bridon product line and its applications - Must learn competitor's products. - Articulate, good phone manner, presents self professionally to the customer.

Previous Experience: 1-3 years as a Technical Customer Service Representative, Inside Sales or equivalent experience, preferably with commercial or industrial products.

Qualifications and Education: High School Diploma. Associate's Degree is preferred

Be bold and take the leap! We're looking for individuals who are not afraid to take risks and explore new ideas. If you are passionate about personal growth and bringing your authentic self to work, we want you on our team! At Bekaert, we celebrate diversity and are committed to creating an inclusive work environment. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. To learn more about us and our exciting career opportunities, visit Bekaert Careers