Sales Support Specialist-Bilingual

Sales Support Specialist

We have an exciting opportunity for a Sales Support Specialist in our Merriam, KS office. The Sales Support Specialist is responsible for being a key team player within Seaboard Foods and Daily's Premium Meats sales team providing superior service to our customers. The role is responsible for support on sales administrative functions along with customer complaints, OS&D issues, customer EDI, order entry, sample fulfillment tasks, and other daily customer service tasks to insure a smooth operation. There will be a major focus on training and developing individuals in this role into future sales representatives.

At Seaboard Foods, we create the most sought-after pork. A top U.S. pork producer/processor and leading exporter to 30+ countries, we are committed to bringing excellence to the table, seeking a better way to produce wholesome pork and connect every step between our farms and family tables. More than 5,400 employees in five states work on our farms, feed mills, and processing plant to produce Prairie Fresh pork, ensuring the well-being of our animals, the environment, our employees, and the communities we call home. Our commitment to sustainability is reflected in our renewable gas projects on our farms creating renewable energy. Owned by Seaboard Corporation, a Fortune 500 company, and nominated as one of the "Best Places to Work" by Kansas City's Business Journal, we have a dynamic culture where our employees can contribute and understand why they matter.

Responsibilities

• Customer Service Provides a quality service to customers by processing complaints, dealing with complex queries and/or investigating and resolving customer problems with FSQA and Plant Ops.
• Administrative functions such as order and sample order entry, distribution of reports, invoice auditing, and other duties as assigned.
• Place weekly intercompany orders.
• Coordinate all OS&D and returned loads to the plants as they arrive.
• Communicate with track and trace team and distribute status reports to customers and internal sales teams on late trucks.
• Schedule and route trucks
• Work closely with shipping departments to manage shortages, overages, add-ons, and substitutions.
• Provide status updates to customers and sales.
• Data Collection Uses a variety of computer applications such as Microsoft office. Responsible for gathering and summarizing data reports.
• Operational Compliance Develop working knowledge of the organizations FSQA policies and procedures and of regulatory codes and conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Core competencies for success in all roles: instills trust, communicates effectively, action-oriented, ensures accountability, and drives results.

Qualifications

Required:

• 3+ years' experience in customer service, sales, claims, or finance/accounting required.
• Proficient with Microsoft office Excel and PowerPoint required.

Preferred:

• BiLingual in Spanish is preferred
• Bachelor's degree in business or finance preferred.
• Food manufacturing industry experience preferred.

Schedule

• Monday-Friday 8:00AM-5:00PM (hours can change based off business needs)

Work Environment & Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

While performing the duties of this role, the employee is frequently required to:

• Regularly work on-site in an office environment
• Remain in a seated position for extended periods and move throughout the work environment as needed. This may include walking, standing, or using mobility aids such as wheelchairs. Must be able to ascend/descend between levels via stairs or elevator
• Communicate effectively through verbal, written, and electronic means
• Read, analyze and interpret information presented on screens, documents, and through verbal communication
• Use hands and fingers to operate computers, office equipment, and related tools
• Enter data and navigate software applications using standard or adaptive equipment.

The employee is occasionally required to:

• Access files, supplies, or equipment from standard office furniture and transport files, supplies, or materials typically not exceeding 20 pounds
• Travel to other company locations or off-site meetings as needed

Why Seaboard Foods?

• Medical, vision & dental benefits upon hire
• 401K with company match
• Paid Time Off & Company Holidays
• Wellness Program
• Tuition reimbursement
• Employee pork purchase program

Seaboard Foods is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, gender identity, protected veterans' status, status as a disabled individual, or any other status protected by law.