Lead Infrastructure Engineer - Audio Video

Share Our Purpose. Be Yourself. Feel Valued. People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey. About American Water American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities. American Water has been recognized on the 2023 Bloomberg Gender-Equality Indexfor the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions. For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram. Primary Role Working with a team of engineers that are responsible for deployment, implementation, and support of large enterprise communications environment with varied collaboration infrastructure. Responsibilities include the engineering design and support of both Voice and Video Audio Visual systems. Configuration, support and deployment of the Skype, Teams, Poly hardware, and other Office 365 collaboration tools. Collaborate with multiple teams including partner networking and security teams. Heavy coordination with geographically dispersed field teams is required. Provide oversight of contracted resources that provide run and maintain support of AV systems. Focus on positive end user experience. Key Accountabilities

• This technologist is responsible for leading the enterprise roadmap, design, engineering, installation, commissioning, operation, support, and lifecycle management of Audio Video and video conferencing systems across the organization.
• This includes ownership of current-state platforms and future-state technology strategy for Microsoft Teams Rooms, Office 365 collaboration tools, Crestron, Poly/HP Poly Lens, Pexip, Dante, Biamp, Shure, AV-over-IP, and related room-control, audio, video, and streaming technologies.
• The role provides full lifecycle support for collaboration rooms, network streaming, AVLAN environments, and IP-based AV devices, including standards development, technical design review, testing, acceptance, documentation, preventive maintenance, incident escalation, root-cause analysis, and recurring issue remediation.
• The ideal candidate will have strong technical knowledge of AV networking, including VLANs, static IP addressing, managed PoE switching, QoS, multicast concepts, network readiness validation, and troubleshooting of enterprise AV systems.
• This role also ensures vendor designs, installations, closeout documentation, and support deliverables comply with enterprise AV standards, security requirements, operational support models, and long-term lifecycle plans.
• The candidate should have a proven track record of delivering exceptional customer service, improving the end-user collaboration experience, and partnering effectively with networking, security, field support, facilities, vendors, and business stakeholders.
• They will play a critical role in the growth, governance, design, and execution of the enterprise Video Conference and Audio Video strategy, lead upgrades and installations across the enterprise, and create annual and multi-year refresh plans that align with capital planning, service reliability, and business priorities.Knowledge/Skills
• Experience with Agile work methodologies
• Proven ability to translate large quantities of complex input into actionable outcomes.
• Ability to interpret, analyze, and apply pertinent service-level agreements, policies, procedures, regulations, and other requirements.
• Experience with contractual agreements and vendor management
• Demonstrated experience designing, implementing, commissioning, supporting, and troubleshooting enterprise Audio Video and collaboration room technologies, including Microsoft Teams Rooms, Office 365 collaboration tools, Poly/HP Poly Lens, Crestron XiO Cloud, Cisco video conferencing, Pexip Infinity, and related AV platforms.
• Strong technical knowledge of AV networking and AVLAN environments, including VLANs, static IP addressing, managed PoE switches, QoS, multicast concepts, network readiness validation, and troubleshooting of IP-based AV devices.
• Hands-on experience with networked audio and AV-over-IP technologies, including Dante, Dante Domain Manager, Biamp Tesira DSPs, Shure microphone systems, Crestron NVX, codecs, controllers, displays, amplifiers, and room-control systems.
• Ability to read, interpret, and validate AV drawings, rack elevations, signal-flow diagrams, equipment sheets, cable schedules, room layouts, IP/MAC inventories, firmware baselines, and as-built documentation.
• Experience performing functional testing, acceptance testing, root-cause analysis, firmware/configuration validation, incident escalation, preventive maintenance, and recurring issue remediation for enterprise AV environments.
• Demonstrated ability to create and maintain technical documentation, support runbooks, operational procedures, standards, maintenance schedules, activity logs, and lifecycle records for enterprise Audio Video systems.
• Ability to research, evaluate, and recommend new AV technologies while ensuring vendor designs, installations, and deliverables comply with enterprise standards, support requirements, and long-term lifecycle plans.Experience/Education

BS in Computer Science, Computer Applications, Information Technology, otherCertifications & Licenses

* AVIXA CTS

* AVIXA CTS-D

* AVIXA CTS-I

• Audiovisual Network Professional / ANP
• Audinate Dante Certification
• Crestron certifications
• Biamp Tesira training/certification
• Microsoft Teams Rooms / Microsoft 365 collaboration training
• CompTIA Network+ or Cisco CCNACompetenciesPlans & AlignsDecision MakingCommunicates EffectivelyBuilds NetworksAction Oriented
• Up to 9.25% employer retirement contribution, including a 4% 401(k) match and an additional 5.25% employer contribution after a one‑year vesting period
• Eligibility for the American Water Annual Performance Program
• Comprehensive medical, dental, vision, and prescription coverage starting the first of the month following your start date
• Benefit previews available at americanwaterbenefits.com (Non‑Union Employee tab)
• Hybrid work model offering autonomy and flexibility in how work gets done
• A collaborative, purpose‑driven culture with colleagues who care deeply about water and the environment
• Up to $10,000 in qualified tuition reimbursement to support ongoing education