Customer Service Representative

Benefits:

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Profit sharing

Vision insurance

Customer Service Representative

Ace Handyman Services Columbus is looking for a friendly, organized, and detail-oriented Customer Service Representative (CSR) to join our growing team. As the first point of contact for homeowners, you'll play a critical role in creating an exceptional customer experience while helping keep our craftsmen's schedules full and productive.

If you enjoy talking with people, staying organized, multitasking, and helping customers solve problems, we'd love to hear from you.

What You'll Do

Customer Service & Scheduling

Answer inbound customer calls and respond to inquiries professionally and promptly

Return missed calls and follow up with customers

Contact new leads and convert inquiries into booked appointments - No cold calls!

Follow up on estimates and outstanding opportunities

Schedule appointments and coordinate customer projects

Manage and optimize craftsmen schedules to maximize productivity

Generate sales opportunities through proactive customer communication

Additional Responsibilities

As training and workload allow, you may also:

Collect customer deposits

Process payments

Conduct customer satisfaction follow-ups

Assist with administrative projects and office support functions

Support other operational needs as assigned

Here is just some of what we have to offer:

Competitive pay ranging from $17-$19 per hour

Health insurance

Vision and Dental

Vacation

Performance bonuses and spiffs

Flexible - 12 work from home days per year

Advancement and growth opportunities

Regular pay reviews

Plus more!

What We're Looking For

Qualifications

Required

High school diploma or equivalent

Exceptional customer service and phone communication skills

Strong verbal and written communication abilities

Excellent organizational and time-management skills

Strong attention to detail and problem-solving abilities

Ability to multitask and prioritize in a fast-paced environment

Comfortable learning and using scheduling, CRM, and office software systems

Proficiency in Microsoft Word, Excel, and Outlook

Ability to type at least 40 words per minute

Self-motivated with the ability to work independently and as part of a team

Preferred

Associate degree in business, communications, administration, or a related field

Experience in customer service, scheduling, dispatching, call center operations, or office administration

Experience in a home services, construction, or trades-related business

Sales, lead conversion, or appointment-setting experience

About Ace Handyman Services Columbus

Ace Handyman Services Columbus is locally owned and operated and proudly serves homeowners throughout Central Ohio. We help customers complete home maintenance, repair, and improvement projects by connecting them with skilled, professional craftsmen who deliver exceptional service and quality workmanship.

Apply now!

Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.