Lead Host
Full-time, Part-time
The Penrose
The Penrose is looking for an experienced Lead Host to join our team!
This is a new leadership role at the door. We’re looking for someone who leads from the front and sets the tone for the host team every night.
WHAT YOU’LL DO:
- Run the host stand on our busiest nights, managing reservations, walk-ins, waitlist and table flow
- Lead by example: be the first to greet, the first to jump in, and the standard the rest of the team follows
- Train, support and coach the host team
- Work closely with managers and the floor team to keep service paced and the room full
- Handle guest questions, special requests and the occasional tricky situation with warmth and confidence
- Keep Resy accurate and up to date, including notes, VIPs and regulars
- Open and close the host stand and keep it organized
SKILLS AND REQUIREMENTS:
- A welcoming, positive and upbeat attitude is a must!
- Natural confidence, a strong presence, and the ability to build rapport with guests
- Minimum 2 years hosting experience in a high-volume bar or restaurant, ideally in NYC
- Previous lead host or supervisory experience strongly preferred
- Experienced with Resy
- Highly attentive to detail, with strong organizational and multitasking skills
- Clear, calm communicator, including under pressure
- Team player with a roll-up-your-sleeves attitude
- Comfortable making real-time seating decisions, balancing reservation pacing, walk-ins and guest expectations in coordination with management
- Must be ready to commit to a minimum of four evening shifts per week, with confirmed availability during the holiday season and other peak business periods
- Must be able to lift and carry at least 50 pounds
- Must be able to stand for long periods of time
- Must be comfortable with repetitive motions (such as walking, bending and standing)
WHAT WE OFFER:
The Penrose is part of Sleeping Giant, a family of independently operated bars united by a shared work culture and the chance for employees to grow and explore opportunities.
- Hourly plus tips
- Full-time employees are eligible for a benefits package including 401K (with company match), health, dental and vision insurance
- Companywide dining discounts
- Commuter Benefit Program
- Bonus opportunities
- A collaborative company culture that encourages growth and cooperation
Looking forward to hearing from you!
Vacancy posted 3 days ago
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