Concierge - Downtown Seattle

Job Description The ideal Concierge candidate is passionate about helping people, detail oriented, results driven and committed to providing outstanding customer service every day. Responsibilities Assist customers with card services, account inquiries, payments, and gift packaging, as well as other services such as package and coat check. Help the store meet its sales goals by connecting customers to sales personnel and promoting Nordstrom products, services and events such as the Nordstrom Rewards program and gift cards. Provide customers and employees with area information and directions. Support store operations by being a general store resource for customers and employees and by making deliveries. Maintain a high level of confidentiality. Qualifications Familiarity with social networking sites such as Facebook and Twitter. Strong computer proficiency, including Word, Excel, Outlook, and PowerPoint. Knowledge of the city and Nordstrom history. A strong sense of urgency, ability to prioritize multiple tasks, and problem‑solve in a fast‑paced environment. Ability to communicate clearly and professionally with coworkers and customers, both verbally and in writing. Ability to work a flexible work schedule based on business needs. Pay & Compensation The pay range(s) below has been provided in compliance with state‑specific laws. Pay ranges may be different for other locations and are dependent on the location, as well as job‑related knowledge, skills, and experience. $25.10 - $26.10 hourly. At Nordstrom, the commission for most selling employees varies with the merchandise sold: apparel, shoes, and accessories sales typically range from 3% to 14.5%; beauty and men’s fragrance sales typically receive 3%. Benefits Our employees are our most important asset and that is reflected in our benefits. Nordstrom offers medical, vision, dental, retirement, paid time away, life insurance, disability, merchandise discount, and employee assistance program (EAP) resources. This position may be eligible for performance‑based incentives/bonuses. Additional benefits include 401(k), PTO accruals, holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Legal & Compliance For Los Angeles or San Francisco applicants, Nordstrom is required to conduct background checks after a conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location. Review the Career Site FAQ’s for relevant information and guidelines. #J-18808-Ljbffr Nordstrom Inc