Medical Service Coordinator

LifeStance Health Values Belonging: We cultivate a space where everyone can show up as their authentic self. Empathy: We seek out diverse perspectives and listen to learn without judgment. Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it. One Team: We realize our full potential when we work together towards our shared purpose. Benefits Medical, dental, and vision coverage Accidental death & dismemberment (AD&D) insurance Short- and long-term disability insurance Life insurance 401(k) retirement savings with employer match Paid parental leave Paid time off and holiday pay Employee Assistance Program Job Summary The Medical Services Coordinator is responsible for serving as a point of contact to coordinate medical care, providing support to patients and psychiatric clinicians, and ensuring quality customer service to in‑person and remote patients and clinicians. Compensation $21.00 – $22.00 per hour plus quarterly bonus potential. Location 13160 Mindanao Way, Suite 213, Marina Del Rey, CA 90292 Duties/Responsibilities Operational Excellence Create a positive work environment and be a culture carrier. Support in‑office clinician and staff engagement activities to promote LFST culture, engagement, and connection. Provide strong customer service and respond quickly and appropriately to patient needs. Prepare for and manage potentially difficult or emotional situations. Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction. Patient Support Assist psychiatric clinicians with prior authorizations, lab orders, letters, records requests, and coordination of needed patient forms (e.g., FLMA). Facilitate communication between patients, medical staff, and the patient’s pharmacy. Manage the phone system: answer incoming calls to the medical services line and provide patient support with medication–related questions, refill requests, release requests, appointment reschedules, and miscellaneous inquiries. Ensure accuracy of patient pharmacy information in the medical record. Scan all hard‑copy correspondence into the patient’s EHR record. Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed. Immediately handle any urgent requests; triage patient issues and direct to the correct departments or elevate for assistance. Assist in coordination of external referrals for patient care. Clinician Support Provide general clinician support—assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc. Coordinate with clinicians on additional patient questions. Aid psychiatric clinicians in the termination process for patients (e.g., termination letter, external referral, AMD status). Required Skills/Abilities Ability to multitask and prioritize duties to support delivery of a high‑quality patient experience. Ability to work independently and as a team member. Strong communication skills, both written and verbal. Proficiency in using computer software applications (Microsoft Office & EMRs). Comfortable handling of sensitive, confidential information (HIPAA). Education And Experience High school diploma or equivalent required; associate’s/bachelor’s degree preferred. One year or more of experience in healthcare operations, customer service, or a similar role or setting preferred. Professionalism And Decision‑Making Responsibilities Behave ethically and align behaviors with company values. Build relationships, maintain positive working relationships internally and externally, and work cooperatively to set goals, resolve problems, and make decisions that enhance organizational effectiveness. Adopt a growth mindset and actively seek ways to improve processes and performance. Demonstrate flexibility and adaptability, willing to adjust responsibilities to meet company needs. Organize and maintain attention to detail; prioritize, schedule, monitor progress, and track data accurately. Resolve conflicts cooperatively without impacting patient care. Physical Requirements Regularly sit, stand, bend, talk, and hear; frequently walk. Must be able to lift or move objects up to 25 pounds. Requires close, distance, color, peripheral, and depth vision, as well as the ability to adjust focus. LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, or to receive benefits, please contact our Human Resources Team at View email address on click.appcast.io. This contact is intended solely for accommodation requests; inquiries about application status should not be sent to this address. LifeStance Health is an equal‑opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all employees. #J-18808-Ljbffr LifeStance Health