Patient Services Coordinator I MRI

Description Illinois Bone and Joint Institute is excited to announce a MRI Patient Services Coordinator opportunity to join our MRI Services team at our Morton Grove MRI location. IBJI is looking for a professional, flexible and positive Patient Services Coordinator to join our MRI Office team, adding to a great working culture at IBJI. Candidates must have a proven track record of great customer service while adding positively to culture and team work environment. Job Type Full-time What You Can Expect From Us A positive team environment, management commitment to your success Gain experience in front office MRI business operations Career growth – as IBJI continues to grow, so do opportunities Provide support for our communities with our philanthropic group – IBJI Cares Benefits We offer a competitive compensation package that includes health, life, dental, and vision insurance, generous PTO accrual, as well as 401K, profit sharing, employee assistance program, and disability coverage. Summary The main focus of the Patient Services Coordinator I position is to deliver exceptional patient-centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieve company goals. Shift requirements for this opportunity: Available to rotate between Opening (6AM – 2:30PM) or Closing (11:30AM – 8PM) shifts and work rotating Saturdays (8AM – 4PM). Responsibilities Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience Preparing paperwork to facilitate efficient operation and excellent customer service Answering general inquiries Appointment scheduling Phone reception, patient triage, and escalation to appropriate staff Registration/pre‑registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents Check in/out procedures Patient chart management Collection/posting of patient responsibility payments (including copays and deductibles) Insurance verification and referral management as required Maintains clean and safe work environment Other office duties as assigned Requirements Education: High school diploma or equivalent required Experience: Minimum one year experience in customer service role (medical office experience preferred) EHR experience, Epic preferred Knowledge in medical terminology preferred Ability to handle highly confidential, sensitive and non‑routine information Familiarity with scheduling and rearranging appointments Possess good working knowledge of Microsoft Office and Windows‑based computer applications Insurance payer and eligibility knowledge Must be a team player Able to work in a fast‑paced environment and have a flexible schedule as needed Neat, professional appearance Strong written and verbal communication skills Results oriented with concern for appropriate process Willingness to attend and successfully complete ongoing training required to maintain responsibilities Physical/Mental Demands Work may require hand dexterity for office machine operation; using a calculator and/or computer keyboard. Physical demands may also include stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time and viewing a computer monitor. Environmental/Working Conditions Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice. Work is performed in a fast paced office environment and involves frequent contact with physicians, staff, patients, and the public. Work may be stressful at times. Contact may involve dealing with angry or upset people. Salary Description $20.00 per hour. Illinois Bone and Joint Institute, LLC is an equal opportunity employer. All employment decisions are based on qualifications, merit, and business need, without regard to race, color, religion, age, sex, national origin, disability status, military or veteran status, sexual orientation, gender identity and expression, or any other characteristic protected by federal, state or local laws. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. #J-18808-Ljbffr Illinois Bone & Joint Institute