Behavioral Health Operations Manager

Job Details Job Location: Omaha, NE 68107 • Position Type: Full Time • Education Level: Bachelor's Degree (Four-Year Degree) • Job Category: Behavioral Health (BH) One full-time position | Main Livestock Exchange (LSX) Campus (30th and L) | Monday - Friday 8:00 am - 5:00 pm Job Duties Organizes and oversees the day-to-day operations of Behavioral Health services to ensure efficient workflows, timely patient access, and exceptional customer service. Develops, implements, communicates, and continuously evaluates Behavioral Health operational policies, procedures, and workflows in collaboration with Operations and Behavioral Health leadership. Maintains up-to-date knowledge of referral processes and mental health resources throughout the community. Directly supervises Behavioral Health Referral Navigators and other assigned operational support staff. Oversees therapist and referral navigator scheduling processes to maximize patient access, provider productivity, and operational efficiency. Maintains operational oversight of Behavioral Health office space, equipment, supplies, and inventory while adhering to approved budgets. The tasks outlined above are intended to provide a general overview of the role and are not an exhaustive list of all duties, responsibilities, or job functions. Additional tasks may be assigned as needed to support the business, and responsibilities may evolve to meet the changing needs of the organization. Qualifications Bachelor's degree in healthcare administration, Business Administration, Public Health, Psychology, Social Work, Human Services, or a related field preferred. Minimum of three years of leadership, supervisory, or management experience in a healthcare setting. Experience supervising patient navigation, referral management, case management, or operational support staff preferred. Experience in a mental health setting preferred. Strong knowledge of healthcare operations, workflow improvement, scheduling, quality improvement, and performance management. Knowledge of Medicaid, Medicare, commercial insurance, and healthcare compliance requirements preferred. Excellent organizational, leadership, communication, and problem-solving skills. Strong proficiency with Microsoft Office applications and electronic health record systems. Proficiency in English required; Spanish preferred. Benefits OneWorld Community Health Centers, Inc. provides a competitive benefits package that includes Medical, Dental, and Life Insurance; Tuition Reimbursement; 401(k); free fitness center, and more. Equal Opportunity Employer OneWorld Community Health Centers, Inc. is committed to ensuring equal opportunity and non-discrimination in all hiring and employment practices. We are committed to equal treatment for all applicants and employees and will not discriminate based on age, race, color, ancestry, national origin, disability, sex/gender, gender identity, sexual orientation, religion, pregnancy, genetic information, veteran status, or any other basis protected by law. #J-18808-Ljbffr Oneworld Community Health Centers