Shift Leader

Inspiring Smiles Through Delicious Experiences

It starts with you. You bring the enthusiasm, passion and desire to delight each guest. Our restaurant teams take pride in collaborating and achieving more together because they understand that each individual is an important part of the recipe for success. Every one of our team members takes pride in the product, service and experience that they provide. And of course, we reward and recognize this performance on an ongoing basis.

How do you inspire smiles through delicious experiences? It starts from the moment the guest walks in the door, making them feel warm, welcomed and refreshed. You then proceed to delight them by providing exceptional hospitality by treating them like a guest in your home. Attentive service is just the beginning. We're passionate about our food and providing an exceptional experience by serving, refreshing and delighting each and every guest.

Candidates should exhibit the following behaviors:

The Shift Leader runs shifts at an Arby's® restaurant and is responsible for assisting the General Manager (GM) and Assistant Manager (AM) in managing the overall operations of the unit. Responsibilities include staffing, training, record keeping, guest service, product quality, cleanliness, safety, regulatory compliance and adequate performance on all financial and operational measures. Shift Leaders typically work 10 hour shifts, standing most of the time. The position requires the ability to lift 25 to 40 pounds and the use of motion that entails pushing, pulling, stretching, reaching, bending, and continuous bilateral use of fingers and wrists. A Shift Leader must be able to communicate effectively and professionally through verbal and written means with employees, supervisors, guests, and vendors. The Shift Leader must also be able to accurately complete manual and computer-based bookkeeping, paperwork, and other record keeping; and monitor and maintain quality, service, cleanliness, and safety standards.

Company Introduction

The Arby's brand purpose is Inspiring Smiles Through Delightful Experiences®. Arby's delivers on its purpose by celebrating the art of Meatcraft® with a variety of high-quality proteins and innovative, crave-able sides, such as Curly Fries and Jamocha shakes. Arby's Fast Crafted® restaurant services feature a unique blend of quick-serve speed combined with the quality and made-for-you care of fast-casual. Arby's is part of the Inspire Brands family of restaurants.