Senior Manager, Consumer Insights

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Our insights team is adopting the latest research technologies to move faster and smarter, with the goal of improving decision-making across the company. We're looking for a leader to join us and push that further: bringing a clear point of view, a high bar for the work, and the curiosity to keep trying new approaches. This role leads a team that turns consumer understanding into decisions and direction for T-Mobile's marketing and product leaders. It brings a forward-looking point of view, balances long-term strategic work with fast-turn insights, helps the team adopt the latest consumer research technologies and manages a portfolio of select, innovative partners to continually increase the research organization’s impact. It leads primary research that blends qualitative depth with quantitative scale, and partners with a group of leaders to determine where research dollars go, managing within its own budget areas. The role works as a senior-level partner to business leaders, with a deep understanding of what drives the business. Success is measured by the quality of the decisions and strategies the team influences, the capability it builds, and the growth of its people. Job Responsibilities Help shape the vision and agenda for consumer insights: define the enduring questions the business must answer, develop a proactive point of view, and bring it to senior leaders proactively. Lead primary research that blends qualitative depth with quantitative scale, including research design, analysis, and synthesis into clear, actionable recommendations presented to business stakeholders Partner with business owners and fellow leaders to build the annual research plan and determine where research dollars go, and embed insights into planning and decision cycles Evaluate, pilot, and adopt emerging research technologies (e.g., AI-enabled analysis, automated reporting, new methods) and selectively choose innovative partners to move faster and smarter, shifting work in-house where it makes sense Deliver fast-turn insights that give leaders answers in days, not weeks, through always-on data, AI-assisted analysis, rapid methods, and existing consumer data Analyze existing consumer data, including unstructured sources such as open-ended feedback, and customer interactions, to track satisfaction, usage, and behavior over time Lead, coach, and develop a team of research professionals, setting a high bar for quality, curiosity, and strategic impact Manage vendor relationships and spend within the team's budget areas: select partners, ensure on-time and on-budget delivery, and regularly assess where to build versus buy Also responsible for other duties/projects as assigned by business management as needed Education and Work Experience Bachelor's Degree and 7 years of related work experience OR a combination of education and experience deemed equivalent (Required) Acceptable areas of study include Marketing, Psychology, Behavioral Science, Business, Data Analytics or related field (Preferred) 4-7 years Marketing research experience on consumer products on either vendor or client side. (Preferred) 4-7 years Experimental research design experience and training. (Preferred) 4-7 years Experience of using syndicated research in an analyst, planning, or product management function with demonstrated ability to research specific topics and deliver insights that answer or address specific business or customer questions. (Preferred) 4-7 years Direct experience working in one or more of the following industries US wireless (e.g., carrier, OEM, software provider, infrastructure provider, consulting or research firm), consumer electronics or technology. (Preferred) 4-7 years Direct interaction with marketing or sales professionals providing information/solutions, working collaboratively. (Preferred) 4-7 years Experience of leading/managing team of professionals in similar positions. (Preferred) Demonstrated experience adopting new research technologies or AI tools and putting them into practice, with concrete examples of what worked ( Preferred) Track record of building capability in-house, such as moving research or analytics work from vendors to internal teams.(Preferred) Experience running both long-horizon strategic work and quick-turn insights, and knowing which one a question needs.(Preferred) Strong business acumen, including the ability to discuss business drivers and decisions credibly with senior leaders.(Preferred) History of influencing senior stakeholders with a point of view, not just findings.(Preferred) Experience analyzing unstructured data (e.g., open-ended responses, social conversation, customer interactions) at scale, including with AI-enabled tools.(Preferred) Consulting experience with any major consulting firms (Preferred) Knowledge, Skills and Abilities Business Acumen (Required) Business Case Development ( Required) Capability Building / Change Leadership ( Required) Coaching and Talent Development (Preferred) Emerging Research Technology / AI-Enabled Research (Required) Cross-Functional Project Management (Required) Customer Insights (Required) Executive Influence ( Required) Insights Automation ( Preferred) Data Analysis (Required) Market Research (Required) Mixed-Methods Research ( Required) Qualitative Research (Required) Quantitative Research (Required) Storytelling (Required) Strategic Thinking (Required) Vendor Management (Required) At least 18 years of age Legally authorized to work in the United States Travel Travel Required (Yes/No): Yes DOT Regulated DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Total Target Cash Earnings Opportunity Total Target Cash Earnings Opportunity: $152,880 - $275,880National Base Pay Range: $127,400 - $229,900 The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results. The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary. Benefits annual bonus or periodic sales incentive or bonus, based on their role. year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. monthly bonuses based on individual and/or team performance. incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary. medical dental vision insurance flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave family building benefits back-up care enhanced family support childcare subsidy tuition assistance college coaching short- and long-term disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance voluntary long-term care insurance mobile service & home internet discounts pet insurance access to commuter and transit programs check out T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing View email address on click.appcast.io or calling View phone number on click.appcast.io. 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