Sales Representative, Heavy Equipment Parts

Heavy Equipment Parts Sales Representative

The Heavy Equipment Parts Sales Representative is responsible for developing and growing parts sales for customers throughout North America within the recycling, solid waste, organics, forestry, and heavy equipment industries. This role serves as a primary point of contact for customers seeking replacement parts, maintenance items, wear components, and technical product support. The ideal candidate combines exceptional customer service skills with strong technical aptitude and a sense of urgency. They must be capable of supporting customers across multiple time zones, identifying and quoting parts accurately, following up on sales opportunities, and building long-term customer relationships that contribute to increased equipment uptime and customer satisfaction. This compensation for this rewards revenue growth, customer retention, and business development success. Base salary is between $60,000-$80,000 + Commission (staring salary is dependent on skills and experience). This position is based in Denver, Colorado and supports customers, dealers, service technicians, and field personnel throughout North America. Occasional travel is required for customer visits, training, trade shows, and industry events.

Why Join the Viably Team?

• Work with industry-leading recycling and environmental equipment.
• Build meaningful partnerships with customers and help solve real business challenges.
• Expand your knowledge of equipment, technologies, and industry best practices through ongoing training and development.
• Enjoy a high degree of autonomy while being supported by an experienced, passionate team.
• Competitive base salary, commission opportunities, and comprehensive benefits (see below).

What You'll Do:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. Customer Support & Relationship Management

• Serve as a primary contact for customer parts inquiries received via phone, email, and digital communication channels.
• Develop and maintain strong relationships with customers, dealers, and service partners throughout North America.
• Deliver professional, timely, and courteous customer service while managing multiple priorities.
• Support customers across multiple North American time zones and respond to urgent machine-down situations.
• Collaborate with field service personnel, Product Support Representatives (PSRs), and technical support teams to resolve customer issues.

Parts Sales & Business Development

• Generate and manage parts quotations, sales orders, and customer proposals.
• Proactively follow up on quotations and open opportunities to convert quotes into sales.
• Identify opportunities to increase revenue through upselling, cross-selling, preventative maintenance programs, rebuild kits, and wear part recommendations.
• Meet or exceed monthly, quarterly, and annual sales goals.
• Maintain accurate records of customer interactions, opportunities, and sales activity within company CRM systems

Technical Parts Support

• Identify and recommend correct parts utilizing equipment serial numbers, parts catalogs, technical drawings, service documents, and manufacturer resources.
• Assist customers with troubleshooting and parts identification for mechanical, hydraulic, electrical, and wear-component applications.
• Work closely with OEM partners and internal technical resources to resolve complex parts inquiries.
• Develop a working knowledge of equipment applications within the recycling, solid waste, composting, wood waste, and heavy equipment industries.

Order Management & Operations

• Enter and process parts orders accurately and efficiently through the company ERP system.
• Monitor order status and communicate proactively with customers regarding pricing, availability, delivery schedules, and back orders.
• Coordinate with purchasing, warehouse, logistics, and service departments to ensure successful order fulfillment.
• Assist with inventory planning by identifying demand trends, stocking recommendations, and customer requirements.

What We're Looking For:

Required Certifications & Qualifications

• Minimum 3 years of experience in parts sales, customer support, equipment service, or a related heavy equipment industry role.
• Strong customer service and communication skills.
• Ability to manage numerous customer requests simultaneously while maintaining attention to detail.
• Experience working with ERP and CRM systems.
• Proficiency with Microsoft Outlook, Excel, Word, and Teams.
• Proven ability to build customer relationships and close sales opportunities.
• Strong organizational, problem-solving, and time-management skills.
• Ability to work independently while contributing to a collaborative team environment.

Preferred Qualifications

• Experience in heavy equipment, recycling, waste management, aggregate, forestry, construction, or industrial equipment industries.
• Familiarity with OEM parts catalogs and technical documentation.
• Mechanical, hydraulic, electrical, or equipment service experience.
• Experience with Acumatica ERP, Salesforce CRM, or similar business systems.
• Bilingual English/Spanish capabilities preferred.

Preferred Skills & Qualities

• Customer-focused mindset
• Strong verbal and written communication
• Technical aptitude
• Sales and negotiation skills
• Attention to detail
• Sense of urgency
• Professionalism
• Team collaboration
• Adaptability
• Self-motivation and accountability

Work Environment

This position is primarily office-based in the Denver, Colorado headquarters with frequent interaction with customers and suppliers throughout North America. Occasional travel may be required for customer visits, training, trade shows, and industry events.

Physical Requirements

• Prolonged periods of sitting, computer work, and telephone communication.
• Ability to occasionally lift up to 50 pounds.
• Ability to safely access warehouse, equipment, and customer job site environments when required.

What Success in the Role Looks Like

• Consistently meets or exceeds parts sales and gross profit objectives.
• Delivers exceptional customer responsiveness and satisfaction.
• Maintains accurate and timely quotations and order processing.
• Develops strong customer relationships that drive repeat business.
• Supports customer uptime through effective parts identification and solution recommendations.
• Contributes to overall growth in aftermarket parts sales across North America.

Other duties

This job description is not intended to include every activity, duty, or responsibility required for the role. Duties and responsibilities may change at any time, with or without notice.

Benefits (we've got your back)

• 401(k) + matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Fuel card
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Join a Growing Team of Innovators and Explorers

At Viably, you'll work alongside people passionate about uncovering and supporting North America's most forward-thinking industrial waste and recycling solutions. We're called Viably because that's how we think. About everything. We're driven to empower clients with new capabilities to evolve business and protect our planet.

Viably is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation (including transgender status), pregnancy and related medical conditions, gender identity, national origin, creed, marital status, family status, ancestry, age, disability, genetic information, veteran status, or any other applicant characteristics protected by applicable law. Qualified individuals with a disability who require an accommodation to perform the essential functions of the job or to participate in the job application or interview process should contact Human Resources at View email address on click.appcast.io