Patient Relations Representative
Gastro Health
Gastro Health is Seeking a Full-Time Patient Relations Representative
Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours.
This Role Offers:
- A great work/life balance
- No weekends or evenings Monday thru Friday
- Paid holidays and paid time off
- Rapidly growing team with opportunities for advancement
- Competitive compensation
- Benefits package
Duties You Will Be Responsible For:
- Answer all incoming calls and route them to appropriate personnel; take messages and send task as necessary for all care centers.
- Schedule, confirm, and cancel office appointments as patients call in.
- Work on referrals and import demographics from patient portal.
- Pick up voicemail messages on a daily basis.
- Verify patients health plan benefits & obtain authorization, if needed.
- Assist patients with questions and/or concerns regarding procedures
- Request medical records from doctors and hospitals
- Call-in new prescriptions and refills and obtain authorization if necessary
- Obtain lab results including stat requests
- Other duties as assigned
Minimum Requirements:
- A high school degree or GED is required for this position.
- One year of experience in customer service and/or related clinical environment; working knowledge of medical terminology is a plus.
- Dependability and Punctuality is Required
- Taking Initiative Must be able to work between the hours of 8:00 am and 5:00 pm
- Medical terminology knowledge Preferred
- Bilingual (English/Spanish) preferred
- Sitting 100%
- Computer (input patient info)
- Telephone usage (speaking with patient or referral Physician)
We offer a comprehensive benefits package to our eligible employees:
- Medical
- Dental
- Vision
- Spending Accounts
- Life / AD&D
- Disability
- Accident
- Critical Illness
- Hospital Indemnity
- Legal
- Identity Theft
- Pet
- 401(k) retirement plan with Non-Elective Safe Harbor employer contribution for eligible employees
- Discretionary profit-sharing with employer contributions of 0% - 4% for eligible employees
Additionally, Gastro Health participates in a program called Tickets at Work that provides discounts on concerts, travel, movies, and more.
Gastro HealthVacancy posted 3 days ago
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