Quality Manager

Vice President Quality Assurance Team ManagerMorgan Stanley Home Loans, a division of MSPBNA, is seeking a Vice President Quality Assurance Team Manager to lead the Home Loans Pre-fund Credit Quality Assurance Program within Home Loans. This role is responsible for overseeing the design, implementation, and governance of a first-line quality assurance function that independently evaluates mortgage loan production and underwriting quality.The successful candidate will play a key role in ensuring adherence to credit policy, identifying emerging risks, ensure compliance with regulatory requirements, and driving continuous improvement, while partnering closely with underwriting, risk, and operations leadership.Role ResponsibilitiesLead the design, implementation, and ongoing oversight of the Home Loans Credit Quality assurance programLead, coach and develop a team of QA professionals responsible for loan-level reviews and program executionEstablish and maintain QA frameworks, methodologies, and review standards aligned with regulatory expectations, firm policies, risk governance framework and business requirements.Oversee execution of quality reviews, root causes analysis, and issue identification across assigned Home Loan processesAnalyze QA results to identify defects, root causes and trends impacting loan quality; prepare executive-level reporting and insights for Senior LeadershipPartner with Business Control, Risk, Compliance, and Operations teams to address quality gaps and support corrective action plansDrive continuous improvement initiatives to enhance quality effectiveness, efficiency, and control maturitySupport audit and regulatory exams by providing documentation, analysis, and subject matter expertisePromote a strong risk and quality culture through clear expectations, accountability, and communicationMaintain independence from production, underwriting, and closing functions while supporting enterprise control objectivesEnsure QA methodologies appropriately leverage risk-based and random sampling approachesDeliver comprehensive QA reporting, including trend analysis, defect rates, and performance insightsPresent findings to senior management, risk partners, and governance forums, including credit and risk committeesFacilitate cross-functional forums to support issue resolution and continuous improvementEnsure accurate classification of findings in accordance with defect severity frameworks and target thresholdsOversee remediation efforts and validate resolution of material and moderate findings prior to loan closingTrack corrective actions and drive accountability across business unitsOversee third-party vendors supporting QA reviews, including quality audits and performance monitoringValidate vendor adherence to QA standards, procedures, and contractual obligationsLead vendor governance routines, including performance reviews and escalation processes