Phlebotomy Technician Advanced - Full Time

OVERVIEW

The Phlebotomist draws blood from patients, processes specimens, performs limited testing and performs administrative duties. Work at other Mercy facilities performing the same functions, as required. Work alternate shifts, weekends and holidays as needed to adequately provide services. Perform other duties and projects as assigned.

Schedule: 40 hours/week

Shift: Second

Location: Mercyhealth Hospital and Trauma Center - Janesville, WI

Pay Range: $16.85/hr - $27.97/hr

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Proficient with Hospital Information System-HIS and Laboratory Information Systems -LIS to release orders or register patients as needed.
• Performs patient registration, payment collection, data entry of demographic and insurance information and other procedures as necessary to support efficient sample processing.
• Transfers patient test requests from scripts, requisitions, and verbal orders into the HIS and laboratory computer systems.
• Answers and screens telephone calls in a professional and helpful manner.
• Resolve unusual or unclear test orders by contacting the physician, nurse, reference laboratory and documents actions taken. Refer all unresolved issues to the appropriate supervisor.
• Generates lists and labels. Runs daily reports.
• Review order monitor and investigate the collection summary report.
• Assess orders for special collection requirements; patient preparation and appropriate order of draw.
• Accurately identify patients using two patient identifiers.
• Proficiently perform phlebotomy on patient population to obtain blood specimens.

• Adheres to safety protocols and infection control practices at all times.

• Possess the ability to assess patient response to procedure and interact with the patient at a level that is understandable and comfortable for the patient. Assess patient reaction to procedures and adjust process as indicated. Obtain medical and supervisory assistance as necessary.
• Accurately identify and label specimens with patient name, date of birth, date and time of collection and collector code.
• Assure specimen integrity by using aseptic technique and following appropriate procedures.
• Proficiently collect other samples as indicated including throat swabs, MRSA swabs, urine samples, heel sticks, finger sticks, blood cultures and blood bank specimens.
• Performs arterial punctures to obtain blood specimens from adults including the appropriate collection charge.
• Performs glucose tolerance and hormone stimulation specimen collection in the specified time increments, as well as accurate patient preparation.
• Performs research program, Lab One, and special collection kit specimen collection.
• Provides patient instruction in the collection and handling of personally collected specimens.
• Performs specialized sample collections including breath alcohol testing, random urine drug screens, pre-employment urine drug screens and legal urine drug screens.
• Receives and accessions collected specimens using LIS, examines for testing acceptability, centrifuges and aliquots specimens as needed and delivers to the appropriate section in the laboratory or batches specimens for courier pick-up.
• Appropriately notify testing personnel of stat requests.
• Accept specimens from a variety of internal and external customers; sort samples; resolve specimen identification or requisition issues; utilize LIS to appropriately receive specimens; package and track specimens for transportation to reference laboratories.
• Is knowledgeable of general insurance information as related to registration and basic rules related to billing such as proper use of collection dates.
• Possesses in depth knowledge of insurance processes specific to reference laboratories to assure billing is done in accordance with government regulations.
• Coordinate the phlebotomy team functions for the nursing home draw sites; work with the nursing home staff to assure appropriate and timely collection of samples; Drives personal vehicle to client sites, patient homes or facilities. Performs accurate specimen collection at client sites, patient homes or facilities. Transports specimens properly to the lab. Assure receipt of samples to the laboratory; assure appropriate processing of samples including administrative functions for billing according to regulatory requirements.
• Perform limited waived testing including blood glucose monitoring according to established procedures.
• At the supervisor's discretion perform rapid flu and strep tests, mono testing, pregnancy testing and dipstick urinalysis according to established procedures. Perform quality control procedures and proficiency testing accurately and as closely as possible to patient testing. Call critical results to the appropriate licensed caregiver and chart reports as needed.
• Depending on location may be required to perform electrocardiogram tracing ten lead and pediatric EKGs. Communicates critical results to authorized personnel--Rockford locations.
• Perform result entry in the LIS.
• Performs temperature checks. Cleans and checks laboratory glassware.
• Assist with inventory and maintenance of supplies at an appropriate level Submits orders for supply acquisition; receives and stocks supplies. Fills supply requests from clients and providers.
• Conduct orientation and training of new partners; coach in customer service excellence on an ongoing basis; assures competence of new partners prior to release of partner from training program; provide input for performance evaluations for phlebotomy partners to phlebotomy supervisor.
• Assist with developing and implementing training programs for new and existing staff.
• Assists with annual competency.

• Provides mentorship to phlebotomy staff as needed.
• Works collaboratively with supervisor to ensure adequate staffing and skill mix.
• Stays updated on latest phlebotomy practices and techniques.

• Evaluate new products as necessary; provide written documentation of evaluation activities as required by regulatory agencies.
• Demonstrate exemplary phlebotomy skills with all types of patients; Use these skills to serve as a resource to the phlebotomy team.
• Possess knowledge of administrative partner functions to provide support to that team as needed.
• Demonstrate leadership qualities that include directing the flow of work, sound and accurate judgment in problem resolution, and the ability to provide constructive criticism that results in improved workflow.
• Serve as phlebotomy supervisor in the absence of the supervisor to include scheduling, ordering supplies and problem resolution for issues that cannot wait until the supervisor returns.
• Takes ownership of the department; Identifies areas for improvement and makes suggestions to Phlebotomy Supervisor; Possesses ability to resolve issues.

EDUCATION AND/OR EXPERIENCE

High school diploma or equivalent preferred.

Successful completion of a phlebotomy course or two years of phlebotomy experience.

Experience as a Paramedic, EMT, CNA or MA helpful.

CERTIFICATION/LICENSURE

Phlebotomy Certification required

LEVEL OF SUPERVISION

Must be able to work independently with minimal supervision.

PAY RANGE:

Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.

Mercyhealth offers competitive pay and a comprehensive benefits package including:

• Medical, Dental, Vision

• Life & Disability Insurance

• FSA/HSA Options

• Generous, accruing paid time off

• Paid Parental and caregiver leave

• Career advancement and educational opportunities

• Tuition and certification reimbursement

• Certification Reimbursement

• Well-being Programs

• Employee Discounts

• On-Demand Pay

• Financial Education

• Annual recognition/awards events

• Partner appreciation days

• Family entertainment/attractions discount

• Community service/improvement opportunities

Click here for more details regarding Mercyhealth Careers Benefit Information.

At Mercyhealth, we don't simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.

Mercyhealth has been nationally recognized for our commitment to our people and culture, including:

• #1 in the nation on AARP's Best Employers for Workers Over 50

• One of Working Mother magazine's 100 Best Companies for Working Mothers

• A Top 50 Company and Top 10 Nonprofit for Executive Women