Client Services Manager

Client Services ManagerDigible, Inc. is looking for a Client Services Manager to join our team!The Client Services Manager is responsible for leading, growing, and developing a high-performing team of 6-8 client service professionals, driving process innovation and strategy, while ensuring every client receives best-in-class experience that upholds our Digible standards.Privately owned and operated, Digible was founded in 2017 with a mission to bring sophisticated digital marketing solutions to the multifamily industry. We offer a comprehensive suite of digital services as well as a predictive analytics platform, Fiona, that is the first of its kind.At Digible, Inc. we love to celebrate our diverse group of hardworking employees – and it shows. We pride ourselves on our collaborative, transparent, and authentic culture. These values are pervasive throughout every step of a Digible employee's journey. Starting with our interviews and continuing through our weekly All Hands Transparency Round-up, values are at the heart of working at Digible.We value diversity and believe forming teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds and different industries to apply. Come join us and find out what the best work of your career could look like here at Digible.Digible's Core Values:HumilityAuthenticityFocusHappinessCuriosityDigible's Purpose:To be a role model for employee culture and a catalyst for progressive change.You'll love this job if you:Thrive on building and leading high-performing teams through mentorship, structure, and accountabilityAre data-driven and enjoy managing KPIs that drive performance, efficiency and growthExcel at problem-solving, navigating complex client dynamics, and maintaining composure under pressureEmbrace process improvement and love designing scalable, efficient strategies that support rapid growthCan balance client work with bigger-picture thinking to support department and company-wide initiativesAre a team player and naturally think "we" instead of "I"Enjoy data analysis and diving into the weeds when needed, while knowing when to zoom out for strategic impactAre a highly organized individual and pride yourself on keeping track of small detailsLead with curiosity, humility, and authenticity, modeling the values that make Digible uniqueHave an insatiable appetite for learning and self-improvement and are striving to be the best version of yourselfWhat you'll do:Lead, coach and develop a team of 6-8 account managers focused on delivering high-quality client service to enterprise and strategic accountsFoster a culture of accountability, collaboration, and continuous improvement through ongoing mentorship, coaching, regular 1:1s, and meaningful feedback.Oversee team operations and manage to key performance metricsPartner cross-departmentally with internal teams to align account strategies and deliver performance excellenceLead quarterly department initiatives that advance operational efficiency, client outcomes, or service innovation.Work selflessly with other departments to provide the best client experiencesDevelop and implement scalable workflows and playbooks to enhance efficiency and ensure a consistent client experience across the department.Build and maintain trusted relationships with corporate client contacts, driving strategic communication across the team, issues escalations, and manage account-wide initiatives.How success will be measured:Retention % on assigned portfolio: ?96%Revenue per FTE: TBDEscalation resolution time: <10 hoursTeam engagement score: >7Response time SLA: <5 hoursPortfolio Growth Goal: TBD%While this job description outlines the core expectations of the role, it's not a full list of everything you'll do at Digible. We believe in leaning in — hitting your key goals, sharing insights, and finding new ways to elevate performance, process, and client success.You should have:6+ years of relevant experience in a customer facing role2+ years of digital agency experience1 - 3 years of leading high performing teamsMultifamily/Senior Living/Student Housing Experience a strong plusPossess superb communication skills, the ability to learn quickly, a growth mindset, and a values-driven personality.Pay, perks and such:Annual Salary of $95k - $125k4-Day Work Week (32 Hour Work Week)WFA (Work From Anywhere)We offer 3 weeks of PTO as well as Sick leave, and Bereavement.We offer 11 paid holidays401(k) + 5% employer match75% employer paid health benefits, including Medical, Dental, and Vision.We provide $75/ month reimbursement for Physical WellnessWe provide $75/ month reimbursement for Mental Wellness$1000/year travel fund for employees who have been with Digible 3+ yearsMonthly subscription for financial wellnessDog-Friendly OfficePaid Parental LeaveCompany Sponsored Social EventsCompany Provided weekly lunches and snacks for in office employeesEmployee Development Program