Staff Supervisor

Job Description

Job Description

Job Title: Staff Supervisor

Department: Developmental Disabilities Ministry (DDM) 

Reports To: DDM Regional Manager

FLSA Status: Hourly; Non-Exempt 

Revised Date(s): March 24, 2025

 

Summary:  The Staff Supervisor monitors and provides day-to-day supervision to Direct Support Professionals (DSPs) in a DDM program (Group Home, Day Services, Community Engagement, etc.). This includes coordination of services and supports for all individuals receiving DDM services, such as maintaining a safe and inclusive environment, providing opportunities for individuals to maximize physical, emotional, social, intellectual, and spiritual growth. The Staff Supervisor models a person-centered philosophy, strengths-based approach, celebration of abilities, and provides coaching, teaching, and mentoring to DSPs. The Staff Supervisor is responsible for coordinating day-to-day operations of the program including overall supervision, scheduling, and training of DSPs. 

Experience & Education:  This position requires at least one year of documented experience working with individuals with intellectual or developmental disabilities (I/DD). A Bachelor’s or Associate’s Degree in Human Services or a related field is preferred. This position requires at least one year of supervisory experience in a Human Services or related field. The Manager must demonstrate the ability to provide exceptional leadership, emotional maturity, and patience necessary to understand and support the social, psychological, and emotional needs of individuals with I/DD. The Manager must demonstrate knowledge, understanding, and ability to implement and apply HopeTree Family Services Core Competencies and Core Values. This position requires an acceptable driving record and valid driver’s license, the ability to lift 50 pounds, and the ability to represent the agency in the community in a positive manner. 

Work Schedule:  This position is based within a HopeTree program setting (Group Home or office-based). This role is one of presence, requiring the Staff Supervisor to be on-site and engaged in day-to-day operations. Travel is required for training and regularly-scheduled team meetings, which may include overnight stays. The typical work schedule is Monday – Friday 8:30a – 5:00p and includes 24-hour on-call responsibilities. There will be occasions when the Staff Supervisor is required to provide coverage or support with an emergency situation during evening, overnight, weekend, or holiday hours. Flexibility is granted to the regular schedule when communicated in advance with the Regional Director that adjustment is needed based on such situations, provided there is adequate coverage of the program. This role requires participation in on-call responsibilities after business hours, overnight, on weekends and/or holidays.

Essential duties include the following. Other duties may be assigned as needed.

Essential Job Duties

• Provides day-to-day oversight to ensure appropriate staffing levels and activities that promote an organized and positive environment. Twenty-four-hour emergency availability for DSPs.
• Makes independent decisions regarding best practices, quality assurance, risk management and problem solving.
• In partnership with supervisor, has working knowledge of 12VAC35-105; 12VAC35-115; and 12VAC35-122. This includes promoting rights, reporting serious incidents and general compliance with all regulations, DDM Policies/Procedures, and HTFS Employee Handbook. Demonstrates working knowledge of and complies with DDM policy on Handling Participant’s Funds and Business Office Procedures; DDM System to Prevent Abuse, Neglect, and Exploitation; and DDM Code of Ethics.
• Models and coordinates person-centered, least restrictive and community-integrated philosophies and supports.
• Organizes and ensures timely assessment in all aspects of an individual’s life. This includes coordination with CSBs and other providers to assess risks, abilities, SIS, medical needs and identification of generic as well as HTFS supports.
• Promotes an active circle of support, including the individual, AR, family members, and staff that work closest with the individual to collaborate and advocate annually and as needed to develop independence and services in the least restrictive environment. Ensuring communication as needed within the circle of support and with supervisor.
• Ensures the completion and/or review of required documentation including development of measurable goals and methods to achieve goals; quarterly reviews; modification of goals with any change in condition or circumstance; assessment of success; and required daily/weekly/monthly progress notes and accurate support services records.
• Coordinates with supervisor to hire Direct Support Professionals who will work best in the environment and will best meet individuals’ needs. Ensures timely submission to all parties as required by regulation and DDM policy. 
• Ensures an environment that promotes health and safety through scheduling all identified needed medical appointments, lab work, and well visits; assisting with, attending or arranging for medical supports; documentation of changes in medical condition and needed supports; and communication to families, staff and supervisors regarding any medical needs or services rendered.
• Reinforcing skills learned by DSPs during medication administration training. This includes, but is not limited to, checking in medications, privacy during medication administration, a process free of medication errors, and completion of related documentation. Providing any training identified necessary to ensure medication administration is completed adequately. 
• Demonstrates the ability to coach, teach and mentor DSPs in all aspects of home management as outlined in this job description and the job description of the DSP, including documented bi-weekly one-to-one coaching meetings. Completes timely and accurate DSP evaluations and submits to supervisor for review. Provides immediate remediation and training as identified necessary. 
• Plans, schedules and supports Regional Manager with monthly team meetings with all staff to ensure consistent and pertinent communication regarding services and supports provided.
• Ensures adequate coverage of the home 24 hours/day, 7 days/week, which may include the Staff Supervisor providing direct support as needed. Monitors and manages staff PTO usage and overtime. 
• Participates in leadership training such as HopeLeads, Altitude, or other training opportunities as assigned by the DDM or HTFS Leadership . 

 

ADDITIONAL QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business information, required department documentation, policies, procedures and standard operating procedures, and governmental regulations as required. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, employees, and the general public. Needs to be able to communicate effectively through verbal and written mediums.

 

MATHEMATICAL SKILLS

Ability to calculate figures and amounts as applicable.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of variables in situations where limited standards may exist. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS

Adequate knowledge of Windows processing systems and software (Microsoft Word, Excel, and PowerPoint). Will need the skills to work with Electronic Health records (as applicable), use HRIS system to for timekeeping, and use of email. Strong data entry ability.

 

CERTIFICATES, LICENSES, REGISTRATIONS  

Valid driver’s license, clear DMV record as well as acceptable background record. 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: 

• Copying, filing, and other record keeping duties require the ability to stand, sit, and move from one position to another easily. 
• Computerized record keeping requires the ability to input data from a keyboard quickly and efficiently (use of fingers/ability to feel). 
• Close computer work requires clear vision as well as ability to adjust focus when returning to other tasks.
• The ability to move and/or lift up to 50 pounds, pushing/pulling and assisting individuals transfer from wheelchairs, beds, chairs, and/or the bath or shower as applicable.
• This position may require the use of physical escorts or restraints. 
• Perform routine housekeeping and home maintenance tasks using a small (3-step ladder).
• Ability to walk up/down stairs. 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties require working in office and residential environment with moderate noise level, including computers, printers, ringing phones, copy equipment and human voices. Must have the ability to work with ethnically, linguistically, culturally, and economically diverse populations.

 

 

ACCEPTANCE OF JOB DESCRIPTION

I hereby acknowledge understanding of the duties outlined above and agree to perform them to the best of my ability. I also understand that my performance will be formally evaluated by my supervisor at least annually and that evaluation will be thoroughly discussed with me. I have received a copy of this job description.

_______________________________ _____________________ __________________

Employee Name Employee Signature Date