Product Manager

Responsibilities Understand and lead customer account processes across our platforms for both personal and business accounts. Coordinate with security, legal and authentication teams to build scalable but impactful solutions to improve customer experience in the identity management capacity. Deliver product vision, strategy, and roadmap to achieve goals. Work with engineering, UX and business stakeholders to deliver impactful efficiency, while also improving customer experience. Manage incoming operational escalations, analyze issues, and implement long term solutions through self‑serve tools. Define and enhance KPIs in conjunction with analytics and stakeholder teams that educate business decision making. Prioritize between new features, architectural improvements, and operational excellence. Qualifications Degree in Engineering or Business, or equivalent experience. Experience in Identity management services; experience in Business Identity Management is a plus. Experience in PII Data Master Management is a plus. Experience in having shipped customer‑facing products that delivered business impact. Strong analytical skills with ability to query data from various systems to solve problems. Ability to successfully work with a cross‑range of teams including engineering, UX, legal, finance, sales and operations. Excellent written and verbal communications across technical and non‑technical stakeholders. #J-18808-Ljbffr