Community Services Representative (District 4)

Salary: $50,778.00 - $90,287.00 Annually
Location : City of Wichita - City Hall, KS
Job Type: Full-time
Job Number: Comm Service Rep Dist 4
Department: City Manager's Office
Division: CMO Community Development
Opening Date: 05/28/2026
Closing Date: 6/11/2026 11:59 PM Central
Bargaining Unit: NONE


The City of Wichita is NOT an E-Verify Employer.

Distinguishing Features of Work
The City of Wichita is seeking a highly motivated, community-focused professional to serve as the Community Services Representative for District 4. This position plays a key role in advancing community engagement by connecting residents, neighborhoods, and community organizations with City services, initiatives, and decision-making processes. This dynamic position is part of the City Manager's Office and provides direct support to the District 4 Council Member on projects and initiatives that benefit residents.

The position emphasizes facilitation, cross-department coordination, and project management to address community needs at a systemic level. The successful candidate will be self-directed, adaptable, and skilled in facilitating discussions, building relationships, and navigating complex community issues. This role requires the ability to support City departments and leadership in designing and implementing meaningful engagement processes that align with community priorities.

This position operates with a high degree of independence and requires a proactive, self-driven individual who can effectively manage multiple priorities, navigate ambiguity, and take initiative without the need for close direction. The ideal candidate will demonstrate strong problem-solving skills, sound judgment, and the ability to move work forward in complex or undefined situations. Success in this role depends on the ability to quickly build trust with the District 4 Council Member, City staff, community partners, and residents while independently identifying opportunities, anticipating needs, and delivering results that advance district priorities.

Days and hours for this position: Work hours are generally Monday-Friday, 8 a.m. - 5 p.m. This position requires some evening and Saturday commitments, including a monthly District Advisory Board meeting (typically the first Monday of the month starting at 6 p.m.) and some Saturday morning District Breakfasts (approximately 8 a.m.-12 p.m.). Additional evening and weekend meetings or events may occur based on community needs. Flexibility in scheduling is available to accommodate these commitments. Work is primarily based at City Hall with some travel throughout the district. While this is primarily an in-person, community-based role, limited remote work is available based on job responsibilities, operational needs, and demonstrated ability to effectively manage work independently.
Bargaining Unit: Employee Council
**Posting may close at any time **
Examples of Work Performed

• Serve as the City's primary liaison to District 4 residents, stakeholders, and community partners.
• Support the District 4 Council Member by coordinating projects, responding to priorities, anticipating community needs, and identifying opportunities to advance district initiatives.
• Develop and implement community engagement strategies and facilitate meetings, forums, and processes that promote transparency, inclusion, and informed decision-making.
• Serve as project manager for community-based and City Manager's Office initiatives, including planning, coordination, implementation, stakeholder engagement, and evaluation of programs, events, and special projects that support district and organizational priorities.
• Coordinate with City departments to address community priorities and ensure alignment of services and initiatives, while identifying systemic issues and advancing long-term, cross-department solutions.
• Respond to and coordinate resolution of constituent concerns and service requests received through the Council Office by working collaboratively with residents, City departments, and community partners to provide timely communication, problem-solving, and follow-through.
• Staff District 4 Advisory Board meetings, including agenda preparation, minutes, technology setup, and follow-up.
• Coordinate and staff District 4 community events, including monthly Saturday Breakfast meetings.
• Attend neighborhood and homeowner association meetings to facilitate dialogue, identify priorities, and connect residents to City processes.
• Maintain District 4 communication channels, including webpage, social media, and newsletters.
• Track, manage, and coordinate responses to community concerns, including maintaining complaint tracking systems and ensuring communication and follow-through across departments.
• Monitor and document program outcomes, maintain required data, and prepare reports on activities and impact.
• Perform other related duties as assigned.

Requirements of Work

• Ability to work effectively in a dynamic, community-based environment with a high degree of independence, including taking initiative, anticipating needs, and managing work with minimal direction.
• Strong customer service orientation and commitment to public service.
• Excellent verbal and written communication skills.
• Ability to develop and implement community engagement strategies and facilitate meetings, discussions, and processes that support inclusive participation and informed decision-making.
• Ability to build and maintain effective working relationships and coordinate across departments to manage complex, multi-stakeholder initiatives.
• Ability to analyze community needs, identify systemic issues, and advance practical solutions.
• Ability to research issues, support decision-making processes, and provide effective support to the District 4 Council Member through communication and coordination.
• Ability to manage multiple projects, competing priorities, and deadlines.
• Strong problem-solving skills, sound judgment, and ability to operate effectively in ambiguous or evolving situations.
• Ability to operate technology for meetings and communication (e.g., Zoom, Teams, AV equipment).
• Ability to use social media and digital tools for public communication.
• Ability to maintain professionalism and neutrality in politically sensitive environments.

Experience and Training
Required Experience and Training

• Bachelor's degree in public administration, social sciences, or business OR minimum of three (3) years of experience in public administration, community development, social services, education, or communications.
• One (1) year experience working in roles requiring independent decision-making, prioritization, and follow-through with limited supervision.
• Availability to work evenings and Saturdays as required.
• Ability to obtain and maintain a valid Kansas driver's license.
• Must be legally authorized to work in the United States without sponsorship.

Preferred Experience and Training

• One (1) year experience coordinating projects, programs, events, or initiatives involving multiple stakeholders, deadlines, or competing priorities.
• One (1) year experience responding to customer, resident, or community concerns and coordinating solutions across teams or organizations.
• One (1) year experience building relationships and working collaboratively with community organizations, stakeholders, or diverse groups of people.
• One (1) year experience in community engagement, public administration, nonprofit, or social services work.
• One (1) year experience organizing, facilitating, or supporting meetings, presentations, trainings, or group discussions.
• One (1) year experience using public communication tools such as newsletters, social media, or community outreach materials.

Offers of employment are contingent upon passing a pre-employment physical, which include drug screening, and upon satisfactory evaluation of the results of a criminal record check. Must be legally authorized to work in the United States without the need of a sponsorship.


Applicants have rights under Federal Employment Laws. Please find more information under the following links:
CITY OF WICHITA


FULL-TIME EMPLOYEE BENEFITS


1. VACATION - Most employees with less than five years employment earn 10 days of vacation per year. After five years, accrual rates increase at varying rates to varying maximums, depending on work schedule and/or union representation. Employees can accumulate and carry forward up to 240 hours each year.


2. HOLIDAYS - There are eleven paid holidays. Employees also receive one Personal Holiday that is granted after the first six months of employment.


3. SICK LEAVE - Sick leave accrual begins at one-half day per month. After five years, sick leave accruals are one work day per month. Employees can accumulate and carry forward all unused sick leave each year. Employees who use 24 hours (3 days) or less of sick leave in a calendar year earn a "Well Day." An additional "Well Day" can be earned following a year of perfect attendance.


4. HEALTH INSURANCE - UMR / United Healthcare provides two levels of medical and prescription drug plans. Both medical plan are PPOs and do not require selecting a physician or referrals for specialty care. Both medical plans include Teladoc virtual care (primary care/mental health benefits at no charge), Dario healthy living programs, and VSP Vision benefits. Pre-tax premium deductions are offered. The City contributes 80% of the premium cost towards medical, prescription drug and vision insurance.
5. DENTAL INSURANCE - Two Delta Dental plans are offered - Preferred and Traditional. The Delta Preferred plan requires using a dentist from a smaller network for a lower premium. The Delta Traditional plan allows use of any dentist, although benefits are higher using a dentist from the large Delta network. Benefits under both plans are the same (with the exception of some Orthodontic benefits) Pre-tax premium deductions are offered.
6.LIFE INSURANCE - Low-cost voluntary term life insurance is available. Employees pay one-third of the cost. The amount of Basic Life coverage is two times annual pay up to a determined maximum amount. Dependent coverage is available at $20,000 spouse / $10,000 child(ren) for an additional $0.14 per pay period. Accidental death and dismemberment coverage is included. The plan is through MetLife.
7.SUPPLEMENTAL LIFE - Additional voluntary employee-paid term life insurance is available from MetLife at low group rates. Participation in Basic Life is required. The Life Insurance plans are portable.
8. LONG-TERM DISABILITY INSURANCE- The voluntary employee-paid group disability plan from MetLife provides 60% of pre-disability income for injury or health related disabilities. Premiums are determined by income and age.


9.VOLUNTARY ACCIDENTAL DEATH & DISMEMBERMENT - Voluntary employee-paid AD&D from MetLife offers coverage for accidental death and dismemberment.


10.RETIREMENT - The City offers two retirement plans - Wichita Employees (WER) Plan 3, and Commissioned Police & Fire Plan C-79. The WER plan is a defined contribution plan; Police & Fire is a defined benefit plan. Both are contributory - employees and the City share the cost.


11.FLEXIBLE SPENDING ACCOUNTS - Employees may elect to make FSA pre-tax deductions for dependent care and/or unreimbursed medical expenses, reducing the cost of these expenses by eliminating taxes on the amount deducted.
12. LONG-TERM CARE INSURANCE - This plan from UNUM offers facility and home care benefits for employees, spouses, and some other family members. Several options for benefit amount and duration, and specific plan features, are available.
13.MORE BENEFITS & SERVICES
Deferred Compensation Investment Program
Employee Discounts and Wichita Employee Association (WEA)
Bereavement Pay
Employee Emergency Assistance Fund
Voluntary Shared Leave Program
Training Programs
Longevity Pay
Credit Union
Employee Assistance Program (EAP)
Injury Leave (on-job injury)
Community Volunteer Events
01


I have graduated with a four-year degree in:

• Business Administration
• Public Administration
• Social Science
• My degree is not in any of the above
• I do not have a four-year degree

02


I have following years of experience in public administration, community development, social services, education or communications.

• Less than 1 year of experience
• 1 - 2 years of experience
• 3 - 4 years of experience
• 5 + years of experience
• I do not have any experience in public administration, community development, social services, education or communications.

03


I have following years of experience working in roles requiring independent decision-making, prioritization, and follow-through with limited supervision.

• Less than 1 year of experience
• 1 - 2 years of experience
• 3 - 4 years of experience
• 5 + years of experience
• I do not have any experience working in roles requiring independent decision-making, prioritization, and follow-through with limited supervision.

04


I have following years of experience coordinating projects, programs, events, or initiatives involving multiple stakeholders, deadlines, or competing priorities.

• Less than 1 year of experience
• 1 - 2 years of experience
• 3 - 4 years of experience
• 5 + years of experience
• I do not have any experience coordinating projects, programs, events, or initiatives involving multiple stakeholders, deadlines, or competing priorities.

05


have following years of experience responding to customer, resident, or community concerns and coordinating solutions across teams or organizations.

• Less than 1 year of experience
• 1 - 2 years of experience
• 3 - 4 years of experience
• 5 + years of experience
• I do not have any experience responding to customer, resident, or community concerns and coordinating solutions across teams or organizations.

06


I have following years of experience building relationships and working collaboratively with community organizations, stakeholders, or diverse groups of people.

• Less than 1 year of experience
• 1 - 2 years of experience
• 3 - 4 years of experience
• 5 + years of experience
• I do not have any experience building relationships and working collaboratively with community organizations, stakeholders, or diverse groups of people.

07


I have following years of experience in community engagement, public administration, nonprofit, or social services work.

• Less than 1 year of experience
• 1 - 2 years of experience
• 3 - 4 years of experience
• 5 + years of experience
• I do not have any experience in community engagement, public administration, nonprofit, or social services work.

08


I have following years of experience organizing, facilitating, or supporting meetings, presentations, trainings, or group discussions.

• Less than 1 year of experience
• 1 - 2 years of experience
• 3 - 4 years of experience
• 5 + years of experience
• I do not have any experience organizing, facilitating, or supporting meetings, presentations, trainings, or group discussions.

09


I have following years of experience using public communication tools such as newsletters, social media, or community outreach materials.

• Less than 1 year of experience
• 1 - 2 years of experience
• 3 - 4 years of experience
• 5 + years of experience
• I do not have any experience using public communication tools such as newsletters, social media, or community outreach materials.

10


I have a valid driver's license.

• Yes
• No

11


I am legally authorized to work in the United States without sponsorship.

• Yes
• No

Required Question