Shift Leader

Job Summary


Runs the floor during assigned shifts. Shift Leaders lead the crew in the moment, keep service and quality high, and handle opening/closing duties alongside management.


Key Responsibilities

• Direct day-to-day operations during shifts and assign crew to stations
• Coach, motivate, and support crew members on the line
• Open and/or close the store, including cash handling and deposits
• Uphold food quality, food-safety, and cleanliness standards
• Resolve guest concerns quickly and professionally
• Monitor prep levels and product availability throughout the shift
• Step in on any station - register, slicer, grill, prep - as needed

Qualifications

• 6+ months of QSR/food-service or team-lead experience preferred
• Must be 18+ (slicer operation)
• Strong communication, dependability, and problem-solving under pressure
• Flexible availability, including opening, closing, and weekend shifts

Physical Requirements

• Stand and move for entire shifts
• Lift up to ~30 lbs

Franchise disclaimer: This location is an independently owned and operated Jersey Mike's franchise. Torpedo Hospitality LLC is the employer and is solely responsible for hiring decisions, wages, and terms of employment.