Multi-Unit Leader

Multi-Unit Leader

As a Sonic Multi-Unit Leader, you will be managing the operations of all General Managers and employees within multiple SONIC drive-ins. You will also be responsible for training and supporting the drive-ins employees to ensure we provide quality food in a clean, safe and efficient manner so that our guests will have an enjoyable experience at Sonic!

The job duties include:

• Manages, trains, and coaches Working Partners/General Managers and conducts management orientation.
• Directs and assigns employees as needed to ensure all aspects of service meet operational standards.
• Oversee multiple drive-in employees and management in performing all duties in the Basic Stations (Fountain & Frozen, Dresser, Front Swamp, Back Swamp, Grill, Switchboard, Expeditor, Food Prep, Carhop, Skating Carhop and if applicable Drive-Thru) as needed and depending on store volume, during a shift to ensure the preparation (portion control), temperature, packaging, appearance, presentation, taste and service of all menu items meet operational standards.
• Adheres to and monitors management compliance of the drive-in employee handbook, policies and practices.
• Takes appropriate action to address employee issues and policy violations and immediately reports all employee issues, complaints and policy violations to his/her immediate supervisor.
• Reviews employee and drive-in management work schedules in a timely manner to ensure continuous ability to properly serve guests in accordance with Sonic Drive-In policy and applicable law.
• Monitors multiple drive-in cost control procedures for food, labor, paper and inventory. Takes immediate corrective action when necessary.
• Monitors performance of vendors. Takes immediate corrective action when necessary.
• Audits drive-in employment-related records and payroll records.
• Reinforces the importance of placing guest needs first to drive-in management on a consistent basis.
• Responds to escalated guest requests and complaints in a respectful manner. Takes immediate corrective action when necessary.
• Recruits, interviews and hire management team members to achieve proper staffing levels.
• Approves compensation levels of drive-in employees and managers within company guidelines.
• Prepares all necessary operational reports for multiple drive-ins. Develops appropriate action plans to resolve unfavorable financial and/or sales trends.
• Develops and implements a marketing plan for region.

Additional Requirements:

• High school diploma or equivalent required. Advanced studies in business, restaurant management or related fields are preferred
• Minimum of three (3) years of restaurant management experience (QSR preferred), experience running shifts without supervision
• Multi-unit supervision experience is preferred.
• Required to work a minimum 5 day workweek including irregular hours, nights, weekends and holidays
• Knowledge of recruiting, interviewing and selection practices
• Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations
• Leadership and supervisory practices and skills; effective verbal and written communication skills
• Basic accounting and computer skills
• Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems
• Problem solving, decision-making and conflict-resolution skills
• Abiding by the company’s appearance, uniform and hygiene standards