Resident Relations Supervisor- MIRA

Job Description

Job Description

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live. 

 

Action Property Management, the leader in community management, is seeking a full-time  Resident Relations Supervisor to join our team at our luxury association,  MIRA , located in San Francisco.

 

Schedule: Tuesday- Saturday; 6:00 AM- 2:30 PM

 

Compensation: $26.00 Per Hour

 

The Resident Relations Supervisor plays a pivotal role in ensuring the smooth operation of the front desk. This role involves supervising front desk staff, maintaining high standards of customer service, and ensuring efficient property operations. The ideal candidate is organized, proactive, and dedicated to providing an exceptional experience for residents, guests, and clients.

Job Responsibilities:

Leadership and Supervision

• Lead, mentor, and support the front desk team to ensure consistent high-quality service.
• Schedule and oversee front desk shifts, always ensuring appropriate coverage.
• Conduct training sessions for new front desk staff and provide ongoing development opportunities.

 

Customer Service

• Serve as the primary point of contact for escalated resident or guest concerns, resolving issues promptly and professionally.
• Foster a welcoming and professional environment for all visitors and residents.

Operations Management

• Monitor and enforce adherence to company policies, procedures, and standards at the front desk.
• Coordinate with other departments to ensure seamless property operations.
• Manage and track front desk supplies and ensure the area is organized and well-maintained.

Administrative Duties

• Maintain accurate records, logs, and reports related to front desk activities.
• Assist in preparing weekly and monthly operational reports for the General Manager.
• Manage key distribution and ensure proper security protocols are followed.

Team Collaboration

• Act as a liaison between the front desk team and management.
• Participate in staff meetings and provide feedback and updates on front desk operations.

Qualifications / Requirements:

• Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.
• Minimum of 2 years of experience in customer service, hospitality, property management.
• Experience supervising and leading teams required.
• Strong communication, interpersonal skills, and problem-solving skills.
• Flexibility to work weekends, holidays, or extended hours as needed .

Why Join Action?

• Action's goal is to attract and retain the best talent in the industry. We are proudly rated 4.3 Stars on Glassdoor. Check out our Glassdoor page here: 

 

Team Member Perks:

• Comprehensive health benefits and paid time off package for qualifying employees
• On-going hospitality and property management training
• Opportunities for career growth and advancement
• Values driven company culture promoting team work and excellence

Why You'll Love Working at Action

At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.

 

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

 

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.