Store Manager

Overview Victra is the largest Verizon Authorized Retailer in the United States. As a Store Manager, you shape our guest experience by coaching your team to give their best to Every Guest, Every Time. Our Store Managers exceed store and personal sales targets. With our paid training, you will gain tools to embrace and own your store and develop your sales consultants to win at Victra. This role is hourly. We believe in #Performance #Collaboration #Integrity #Innovation #Integrity #Celebration. You will have an elevated level of accountability for all retail store functions and for communicating the company vision by directing the day-to-day activities of the entire store staff. You will drive high-performance results in a fast-paced sales environment, focusing on optimizing customer and employee experience. You will also complete training courses and attend weekly sales leadership calls. You will motivate your team to do their best in every guest interaction. Responsibilities Driving personal sales by following our EGET sales process. Leading your team by resolving customer issues and assisting with customer transactions. Taking directions from District Manager on day-to-day operations. Setting and sharing daily/weekly/monthly goals with sales teams. Providing your team with training and mentoring to deliver outstanding customer experience by managing customer flow and store traffic and resolving customer escalations in a timely manner as per company standards. Identifying selling skill gaps and building/deploying development plans to help the team meet and exceed sales metrics and quota. Running store operations – analyzing staffing needs, reporting financial and sales data, managing cash, ensuring compliance, and coordinating with Facilities/Network/IT as needed to ensure store uptime. Monitoring inventory by restocking shelves, maintaining device security, and keeping the store clean. Leading store merchandising and planogram compliance per company expectations. Completing store opening and closing activities. Attaining store targets daily/weekly/monthly as a collective responsibility. Benefits Paid Training Premium Health, Dental, and Vision Insurance Paid Maternity Leave 401K Match Tuition Reimbursement Fifty percent off Verizon Service Referral Bonus Frequent Contests Career Advancement Opportunities Compensation Pay will include a base rate of $15.00/hour with uncapped earning potential through commission. What We Are Looking For You thrive in a sales environment and enjoy energizing a team you can develop and motivate. You set the bar high for achieving goals and know how to motivate others. You are open to innovative ideas, relate well with diverse people, and attuned to the needs of others to ensure they can perform at their best. You Will Need To Have Background in customer service within the retail, restaurant, or wireless industry preferred. 1-2 years of experience in customer service or a leadership role. Management experience in a commission-based sales environment. Proven history of achieving challenging team and individual sales goals. Ability to balance multiple priorities in a multifaceted environment. Set goals, evaluated performance, and developed a high-performing team. Basic interview skills and enhanced staffing knowledge. High school diploma or GED. At least 18 years of age; legally authorized to work in the United States. Willingness to work evenings, weekends, holidays, November through December, and peak vacation periods. Physical Requirements Ability to lift ten pounds. Ability to stand for extended periods of time. Training Requirements Employees must attend and complete a 2-week New Hire University (NHU) training program within 30 days of their official start date. This class may include overnight travel at the company's expense. Various online and computer-based training courses will be required throughout your employment with Victra. After you apply You will be required to take a pre-hire assessment. It takes 10-12 minutes or less to complete. If you are selected to move forward, you will be prompted with next steps. Equal Employment Opportunity We\'re proud to be an equal opportunity employer - and celebrate our qualified candidates’ and employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran or military status, or any other status or characteristic protected by federal, state, or local law. Different makes us better. #J-18808-Ljbffr Victra - Verizon Authorized Retailer