Service Associate

About Us Allied Electric Sign & Awning Co. exists to Bring Brands to Life. With over 30 years of experience in sign and awning design, fabrication, installation, and service, we are recognized as one of the safest and most reputable employers in the industry. We are growing and looking for high‑quality, motivated individuals to join our team. At Allied, we are driven by our purpose to bring brands to life. This fuels our passion to help businesses build identity, create strong first impressions, and share their vision with the world. Core Values Customer Focus – Delivering the best customer experience Heart – Caring deeply about our team members Dedication – Following through on commitments every day Improvement – Constantly elevating how we do our work Stewardship – Using time, money, and materials wisely Accountability – Owning decisions and outcomes with confidence Position Summary The Sign Service Technician is responsible for diagnosing, repairing, and maintaining a wide variety of commercial signage in the field. This role requires strong technical skills, problem‑solving ability, and a customer‑first mindset. Technicians serve as a key point of contact for clients while ensuring all work is completed safely, efficiently, and to Allied’s quality standards. Key Responsibilities Perform service, maintenance, and repair on various types of commercial signage (illuminated and non‑illuminated) Diagnose electrical, mechanical, and structural issues and implement effective solutions Troubleshoot sign failures, lighting issues, wiring, and control systems Complete field service calls in a timely and professional manner Communicate clearly with customers regarding service needs, findings, and recommendations Ensure all tools, equipment, and service vehicles are properly maintained and used safely Document service work, materials used, and job completion details accurately Follow all company safety protocols and OSHA guidelines Collaborate with internal teams (dispatch, production, and project management) as needed Qualifications Experience in sign service, electrical work, or related maintenance/repair field preferred Strong troubleshooting and problem‑solving skills in technical environments Working knowledge of electrical systems, wiring, and basic mechanical components Ability to operate tools and equipment safely in field conditions Strong customer service and communication skills Ability to work independently and manage time effectively in a mobile role Comfortable working outdoors in varying weather conditions and at heights if required High school diploma or equivalent required; technical training or certifications are a plus Valid driver’s license with a clean driving record Success in This Role Looks Like Completing service calls efficiently while maintaining high‑quality standards Representing Allied professionally and delivering a strong customer experience Accurately diagnosing issues and minimizing repeat service visits Maintaining a safe work environment at all times Supporting team operations through clear communication and documentation Why Join Allied Stable, growing company with a strong reputation in the industry Hands‑on, team‑oriented work environment Opportunities for growth and skill development Work that directly impacts how businesses present their brand Benefits Allied Electric Sign & Awning Co. offers a comprehensive benefits package, including: 8 paid holidays 40 hours of PTO (with additional PTO available based on tenure and policy) Company‑paid life insurance 401(k) with 25% company match Health/dental/vision insurance via PeopleKeep ICHRA (flexible reimbursement for employee‑selected plans) Because we are a drug‑free workplace, all candidates must pass a pre‑employment drug test and may be subject to random drug testing after hire. Background Check Requirement As we prioritize safety, compliance, and trust, all final candidates are required to undergo a background check as part of the hiring process. Employment is contingent upon the results of this screening. Allied Electric Sign & Awning follows fair‑chance hiring practices. This means we consider all qualified applicants, including individuals with prior convictions, and evaluate background check results on a case‑by‑case basis in accordance with applicable laws. A past conviction does not automatically disqualify a candidate from employment. Schedule Monday – Friday, 8‑hour day shift #J-18808-Ljbffr