Sr. Technical Field Engineer

Sr. Technical Field Engineer

Travel: 1–4 weeks at a time (up to 50% overall), supporting deployment and training sites. Primarily by vehicle (valid driver's license required), with occasional air travel. When not traveling, work will be performed out of the VAMC in Tacoma located at: 9600 Veterans Drive Southwest Tacoma WA 98498 United States

Overview

We're looking for a technically skilled, people-focused Installation Engineer who thrives in dynamic environments and doesn't mind hitting the road. This senior role oversees a team of onsite technicians supporting the VA's EHRM deployment and training project, combining hands-on technical work with team leadership and a strong customer-service focus. Operates with limited supervision.

Responsibilities

• Manage setup of training-site equipment: current VA image, AD access for training use, network/Wi-Fi connectivity, and peripheral installation at each seat.
• Oversee onsite technicians supporting installation and ongoing issue resolution.
• Manage baseband and internet connectivity, and Wi-Fi hardware, at each site.
• Handle hardware start-up, imaging, configuration, naming, break/fix, and issue resolution.
• Manage equipment inventory and ensure connectivity through all training sessions.
• Provide installation support and ongoing issue resolution, including onsite tasks as needed.

Required Qualifications

• 5+ years designing, analyzing, configuring, or troubleshooting IP networks;
  able to analyze networktraffic and diagnose issues.
• Experience managing technical teams.
• Wi-Fi and network hardware: install, configuration, management, and issue resolution.
• Hardware/software support: troubleshooting, imaging, break/fix (laptops, desktops, printers), refresh/upgrade/deployment projects.
• Able to lift/move equipment and pallets up to 50 lbs, and stoop/crouch/reach for setup work in server closets and under desks, with no restrictions.
• Strong written and verbal communication skills;
  experience writing reports/deliverables.
• Able to travel up to 50%;
  personal transportationrequired.
• Bachelor's in CS/IS/IT (or equivalent) + 10 years total experience, or 18 years total experience without a degree.

Preferred

• Strong critical thinking and error-assessment skills.
• Public Trust clearance.
• Windows desktop deployment experience.
• IT Helpdesk Tier 2 experience.