Customer Care Specialist

Customer Care Specialist

What can you expect in the role of Customer Care Specialist?

Own the full lifecycle of customer orders from pre-order setup and account verification through processing, fulfillment, and communication

Serve as the key point of contact between customers, vendors, sales, and service to keep orders accurate and clearly communicated

Verify and maintain customer tax-exempt status, payment terms (including the FPU process), and contact records in our ERP system

Review and process customer orders, log details, and issue Order Acknowledgements confirming terms and timing in an accurate and timely manner

Track delivery changes, process order updates (pricing, specifications, products), and monitor tariff changes affecting pricing and update customers accordingly

Coordinate with the Service team to schedule product installations and resolve order-related issues across departments

Maintain accurate, well-organized records to support audits, reporting, and customer inquiries

Must-haves: What you'll need for this role?

High school diploma required; Associate's or Bachelor's degree preferred

13 years of experience in customer service, order management, or a related role

Strong attention to detail, organizational skills, and excellent written and verbal communication

Ability to manage multiple orders and priorities while working cross-functionally with Sales, Service, and Finance

What would be a plus in this role?

Experience with ERP systems, particularly Navision or Navision Business Central

Familiarity with tax-exempt and payment term compliance requirements

A process-improvement mindset comfortable identifying and escalating recurring issues

It's a plus if you've heard of the following terms:

ERP (Enterprise Resource Planning) / Navision Business Central

Customer credit review