ServiceNow Administrator

Overview Job Title: ServiceNow Administrator Location: TechM US Texas Plano (onsite) Years of Experience: 3 5 Years Job Summary We are seeking a skilled ServiceNow Administrator with a strong background in ServiceNow Enterprise Service Management, User Management, and TSM development. The ideal candidate will have 3 5 years of experience in software development, with a focus on ServiceNow platforms. This role requires a proactive individual who can manage and optimize ServiceNow functionalities to enhance user experience and operational efficiency. Responsibilities Administer and maintain the ServiceNow platform, ensuring optimal performance and availability. Manage user accounts, roles, and permissions to ensure secure access to the ServiceNow environment. Develop and implement TSM (Technical Service Management) solutions to streamline processes and improve service delivery. Collaborate with cross functional teams to gather requirements and translate them into technical specifications. Provide support and troubleshooting for ServiceNow incidents and requests. Conduct regular system audits and performance tuning to ensure compliance and efficiency. Stay updated with the latest ServiceNow features and best practices to recommend improvements. Assist in the development of training materials and user documentation. Mandatory Skills Proven experience in ServiceNow Enterprise Service Management. Strong knowledge of ServiceNow administration, including user management and role based access control. Experience in TSM development and implementation. Proficient in scripting languages such as JavaScript and knowledge of ServiceNow APIs. Excellent problem solving skills and attention to detail. Strong communication and interpersonal skills. Preferred Skills ServiceNow Administration certification. Experience with ITIL processes and frameworks. Familiarity with Agile methodologies. Knowledge of integration techniques with other enterprise systems. Qualifications Bachelor\'s degree in Computer Science, Information Technology, or a related field. 3 5 years of relevant experience in ServiceNow administration and software development. Demonstrated ability to work independently and as part of a team. Strong organizational skills and the ability to manage multiple tasks simultaneously. If you are a motivated individual with a passion for ServiceNow and a desire to contribute to a dynamic team, we encourage you to apply for this exciting opportunity. #J-18808-Ljbffr American IT Systems